Throughout my many years of experience in the telecom industry, I have developed a deep understanding of network infrastructure and a proven track record of managing incident promptly and efficiently. Hands-on experiences in analyzing and resolving technical issues, coupled with the ability to collaborate with cross-functional teams and providers, has enabled me to consistently minimize service disruptions and ensure best possible customer experience.As the current role as Escalation manager at Telia Company: - Successfully led incident response teams, coordinated communication during critical outages, to media, stakeholders and customers. - Overseen critical customer cases and ensuring resolutions.- Led weekly production steering meetings- Track record of resolving complex customer solutions- Accessing and approving emergency and critical changes