Joel Graham Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Led and managed Program of works to Optimise, Simplify and Automate an Operations Centre within nbn to a leaner business focus on right customer outcomes through a commercial driven and automated workflow. Led 30+ indirect reports through agile ways of working, managing a constant flow of work through agile ceremonies and ensured collaborative approach towards common outcomes/goals.

Melbourne, Victoria, Australia

Successfully managed the transition of an operations center from 5 distinct organisations into one single Workforce Operations Centre, supported by forming new Processes, Systems, Reporting, Governance and Commercial models and governed the execution of a Third-Party Vendors deliverables in accordance with a Commercial Statement of Work

Melbourne, Australia

Provided technical support services for complex systems utilized by multiple users across Activations, Assurance and Field Workforce domains to ensure operational efficiency across operations to support new products & services systems to enable exceptional customer experience whilst scaling with quality.

Melbourne, Victoria, Australia

Operationalisation of Telstra Definition Agreement for Address Management by working with Business Partners and Vendors on integrating network physical designs into core systems to enable customer visibility and success. Managed and implemented the serviceability strategy to ensure all customers were connected prior to their disconnection from Telstra's legacy service, ensuring a smooth migration and seamless experience

Diploma Of Education, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Diploma, Project Management, Pass

Bachelor Of Science - Bs, Environmental Science, Hd

Activities and Societies: Curtin Volunteers Indigenous Affair Volunteer Environmental Society of Curtin4 year undergraduate degree earning.