Johan Bruce Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Managed a Solutions Consulting team of 12 individual contributors and 1 Solutions Consulting Manager across Australia & NZ. My focus has been on understanding the ERP domain whilst assuming strategic responsibilities for the SC team including SC development and career progression. I have further focussed on initiatives across Lines of Business (LoB).

Sydney, Australia

Assisted in transforming the presales team from a technical resource, into more of a Solution Consultant (SC) function through the application of Systems Design principles and adopting a business focus in addition to technical competency. The shift entailed a better understanding of the business, as well as the technical aspects of the customer.

Sydney, Australia

• Managed a virtual team of presales resources across Australia and New Zealand
• Ensure the team of presales resources are motivated, trained and up to date with advances in technology, both in-house and external
• Hiring suitably qualified SC’s and developing them along a career progression path
• Work closely with the sales team in Australia and NZ to ensure they have the required presales resources to assist with existing and potential opportunities
• Work with other cross-functional teams (Professional Services, Business Consulting, Support, Product Management, etc.) within the business to ensure the customer organisation has a smooth transition into production and.
• Work with the Genesys partner base to ensure that their sales and presales resources are enabled and updated on the solutions and exposed to the Genesys “best practice” methodology (SMART)

Sydney, Australia

• Architecting Genesys contact centre solutions for VoIP and TDM environments
• Auditing of Genesys installations at customer sites and providing improvement recommendations
• Responding to customer RFP’s (Request for Proposal)
• Providing Genesys product presentations and software demonstrations to partners and customers
• Providing education sessions to customers and partners and keeping them abreast of latest product developments and updates.
• Training partner presales resources on new Genesys software solutions

London, United Kingdom

• Architecting of Genesys contact centre solutions for VoIP and TDM environments
• Consulting and auditing of Genesys installations at customer sites
• Responding to customer RFP’s (Request for Proposal)
• Providing Genesys product presentations and software demonstrations to partners and customers
• Keeping customers and partners abreast of the latest product developments and updates.
• Training and consulting customers and partners on new Genesys software solutions

Prague

• Genesys presales resource delivering support to partners and customers in Greece, Cyprus, the Balkan States, Egypt, Turkey, the Middle East (including the Gulf States), and Pakistan.
• Architecting of Genesys solutions
• Product presentations
• Product updates
• RFP’s (Request for Proposal)
• Assisted in customer base retention and growth

South Africa

• Presales resource performing the following functions:
• Architecting of Genesys solutions for customers
• Consulting and auditing of Genesys installations at customer sites
• Technical point of contact
• Responding to RFP’s (Request for Proposal)
• Providing Genesys product presentations and software demonstrations to partners and customers