LinkedIn Sales Solutions Cross Functional Partner of the Year for FY24

• Supported Account Executives during sales cycles through leading discovery sessions and product demonstrations around telephony architecture • Led the scoping, managing, and execution of customer pilots and POCs• Completed RFI/RFP requirements and responses for proposed software solutions

• Collaborated with Core Solution Engineers and Account Executives to design and present customized software solutions to prospects, resulting in $1.3M in ACV sales in FY20 • Supported deal evaluations for Digital Engagement across the US as a Digital Engagement pillar owner - Responsibilities included working closely with Product Managers to deliver customer feedback on product gaps to influence product roadmap• Developed and launched a Digital Engagement dashboard available on the Salesforce US and Japanese AppExchange providing customers an easy way to measure the impact of their various digital channels o (https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000G0z5fUAB) • Trained for 6 months in Indianapolis as part of Salesforce’s Futureforce program to develop industry and technological CRM expertise

• Designed and implemented a full stack project sent to production for use by 12,000 support agents to improve Watson search results• Utilized Node.js, NoSQL, Apex, Lightning Components and Cloudant Databases in implementing the Watson training project to Salesforce• Co-directed and planned a video: ‘IBM: Behind the Scenes’ to highlight exciting aspects of the company o (https://www.youtube.com/watch?v=a2_wbkVNbQE)• Attended weekly meetings with the Vice President of Watson Deployment within IBM Support to provide project updates