I manage the Specialist Community team for AWS, including our technical field communities mechanism, Specialist service feedback mechanism and Data insights functions.TFCs are the mechanisms used to enable experts across AWS, then scale that knowledge out via thought leadership and connecting AWS customers with experts from across the world. CLF is the mechanism for specialist teams to identify and curate product signal for AWS service teams.As the Specialist Community team leader I:-Drove product management for 2 software products (called SpecReq and TFC Hub), designing business requirements, working with engineering teams and driving rollout. - As engineering teams were built out I retained the customer sponsor role for 5 software applications to drive mechanism for building expertise, sharing via high quality content and connecting those experts with customers. - Designed the Community program manager role for operational management of TFCs, then owned hiring and development of the team.- Worked with Specialist teams to design expert learning paths for non-Specialists, then scaled out via software products and the team.- Partnered with marketing and global teams to scale out mechanism for TFC experts sharing knowledge at summits across Asia/Pacific, Europe / Middle East / Africa, North America, South America and China.- Worked with Marketing to design expert sourcing and reviews for AWS re:Events.- Presented to customers on best practices to build expert communities, and shared at re:Invent.- Drove numerous content mechanisms for AWS including sourcing content for re:Post product, driving messaging for new products and community based solutions guidance.- Maintain stakeholder engagement and drive shared goals frameworks to recognize participants and guide mechanisms based on customer demand.- Designed structured feedback mechanism for AWS service teams (CLF), leading to the ideation and launch of numerous products and features.

Managed a portfolio for T-Mobile focused on service enablement, radio hardware and software projects, and projects for T-Mobile. • Managed a program of 8 projects of high complexity and ensured proper governance in order to enforce cost, schedule and scope control. This includes projects for Identity Access Management, Service Delivery Gateway, On Device Provisioning, Test Automation, and T-Mobile lab expansion.• Responsible to ensure the testing, validation and release management of these new products in order to reduce defects, ensure quality control, validate processes and improve time to market.• Successfully completed projects for LTE and WCDMA software releases, site configuration validation for T-Mobiles most recent large-scale deployment, validation of the new Integrated Antenna Radio.• Managed the revenue generating Flexible Capacity Program by ensuring fair and accurate reporting of capacity elements and ensuring full revenue recognition of these elements for Ericsson.• Was responsible for reporting to the customer and internal executive management. Working with the customer to ensure they get the latest products in the shortest time possible so that their network is highly competitive while also ensuring that Ericsson makes a healthy margin on these projects. • Was responsible for managing presales opportunities for new products and service opportunities coming down the sales pipe.

Stream Lead for the infrastructure project for the Ericsson globally strategic Customer Experience and Billing program.• Managed over 30 internal resources and external stakeholders, controlling cost, scope and schedule for a project with an expedited timeline and a new solution.• Worked with cross functional teams to ensure successful BSS software releases after the infrastructure is in place, resulting in the installation and integration of over 15 unique software’s and over 450 servers.• Responsible for the ordering and budgeting of all hardware and software within the program.Project Manager for theT-Mobile modernization for the New Jersey and Upstate New York markets.• In New Jersey I took a project which was in a state of little control and implemented controls and processes which improved margin, increased throughput and cleaned up legacy issues. I successfully completed over 350 sites and controlled the budget.• In Upstate New York I was able to exceed the promised run rates by 33% and improve the margin by over 20%. • I managed a multimillion dollar budget, over 50 people, and a scope that was larger than the markets had every attempted.New Product Introduction Project/Program Manager • Successfully completed projects as the program manager (CFR) for the DAS configuration, W13B software and RNC 3820 R2 deployment under budget and on time. • Managed two new product introduction projects as the project manager for T-Mobile’s new WCDMA software. (W11B, W12B) Global marketing rotation in Stockholm, Sweden.• Created global marketing documentation and completed business cases for WCDMA features and DUW in RBS3000 • Participated in the supply flow design of Ericsson’s new AIR product to the United States• Facilitated Ericsson’s “Continuous Integration” methodology including work with AT&T, and introducing this methodology to T-Mobile in order to improve software quality, reduce costs for both companies and increase time to market.

Developed a direct to consumer supply chain strategy plan for an Argentinian Wine that was launched into the US Market.• Designed where and how wine is distributed along the supply chain in order to maximize our gross margin.• Determined the optimal strategy to maximize our legal ability to distribute over the internet and file correct permits.• Analyzed and recommended a winery Customer Relationship Management system, providing an optimal solution that fits with company strategy and provides the tools needed for a successful marketing campaign.

Created a customized SalesForce.com Customer Relationship Management system, and presented a recommendation to senior management which secured approval to launch this system nationwide.• Managed a diverse team from across the organization, utilizing member’s strengths to create a powerful and useful system, to develop a targeted strategy, and to train user’s companywide.• Researched and collaborated with vendors to procure optimal data for input into the CRM system to provide a powerful research tool in conjunction with the customer relationship capabilities of this system.• Implemented a company-wide training and adoption program, successfully developing a system of ownership by training regional administrators while creating awareness and understanding of the system through divisional training sessions.

Created a business plan for the Forefront division of Microsoft which focused on the Market Opportunity Analysis, Industry Trend Analysis, Competitor Analysis and Segmentation Targeting and Positioning Statement.• Developed and presented key recommendations to the Director of Server Infrastructure, resulting in a shift in company strategy to further develop Cloud Computing and Security as a Service functions as well as a focus on opportunities within the health care and public sector spaces.• Performed an analysis on the Microsoft Partner Ecosystem, providing recommendations on pricing and incentive structure which Microsoft is now looking to further develop.

-Created and evaluated company financial statements, ensured the proper disclosure of the general ledger, prepared and analyzed reports for management.-Through system queries and collaboration with other employees prepared company financial reports without errors and through increased efficiency reduced the preparation time by 50%.-Managed the companies Accounts Payable Department, verifying all vendor payments and receipts.-Controlled money management between company bank accounts, ensuring that money is available for loans and day to day operations.-Prepared income, balance sheet, budget variance, deposit overdraft, public deposits, economic position, capital ratios, problem loans and many more reports to company management that gave them the ability to make decisions. -Oversaw fixed assets assuring accurate depreciation and book value, resulting in an up to date balance sheet and minimizing tax implications.

-Evaluated and mitigated potential safety threats at all King County YMCA location.-Determined the appropriate insurance cost allocations to all YMCA departments, resulting in more accurate valuations.-Designed and developed a training course on the dangers of blood born pathogens, presenting to over 100 camp counselors.

-Managed 5 Seatac stores, managing over 100 employees.-Forecasted proper inventory levels were maintained and contacted suppliers to procure additional inventory.-Determined optimal staffing at Seatac stores, attaining optimal service levels for peak hours. -Interviewed and hired employees, following up with training on company standards and customer service.-Implemented master break schedules, prepared a presentation to the CEO, recommending roll out to all other branches.