John Boylan Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Provided strategic management and oversight of complex global accounts spanning multiple countries, business lines, therapeutic areas, and product portfolios. Oversaw client P&L and revenue flow. Served as agent of change for clients, bringing forward best-in-class service offerings and resources designed to propel transformation agendas. Provided services spanning all pharma verticals, i.e. data and technology, platform development, media planning and execution, creative and marketing services, payer marketing, sales, and commercial operations support services. Facilitated C-Suite client interaction/engagement, as well as interaction with various client contacts across departments, divisions and functions. • Coordinated internal global resources assigned to client, meeting or exceeding business expectations in all markets, often resulting in awarding of new business without a formal RFP. • Built trusted partnerships with multitude of C-Suite client contacts.• Delivered 10% YoY growth.• Organized and executed multiple C-Suite global seminars, workshops, and top-to-top meetings.• Coordinated and participated in multiple intensive Global Procurement business reviews.

Philadelphia, Pennsylvania, United States

Provided direct oversight of Client Services and Sales Operations functions, including P&L management, contracting, and vendor management. Ensured delivery of superior service experience to ~30 clients of Touchpoint. Served in advisory role to CEO and COO, providing thought leadership and counsel to senior management regarding ongoing needs of Client Services department, as well as staffing decisions, client support structure, and planning for future growth. Cultivated and mentored team of high-performing director-level employees responsible for translating client needs into actionable project plans, then executing plans. Oversaw cross-functional team integration (ops, data, analytics, CRM, etc.) to deliver on client plans.• Achieved multi-year success in leading department that bore responsibility of serving as primary point-of-contact to client(s), resulting in explosive new business growth spurt of 50% over three-year period. • Facilitated exponential growth of Client Services department from 13 resources to 32 resources over same three-year period, culminating as largest department within organization under leadership. • Applied financial acumen in areas of budgeting, billing, and staffing, which led to department becoming profit center while receiving recognition as center of excellence within organization. • Served as subject matter expert for business development opportunities, as well as member of new biz presentation team.

Philadelphia, Pennsylvania, United States

Managed staff of seven Client Services directors and managers, who in turn served as primary contacts for portfolio of business with Big Pharma clients. Managed day-to-day operational needs of largest percentage (in revenue) of business within organization. Consulted and advised National Business Directors, Vice President of Sales, and other senior leaders regarding ongoing management, sales, and marketing direction of client business.Interacted with multiple senior-level contacts within client’s sales, marketing, and operations groups to ensure execution of strategies, goals, and objectives of respective programs, as well as alignment of Touchpoint field leadership with same goals and objectives. • Developed and implemented multi-channel product promotion options from strategy to execution (digital, contact center, social, in-person, etc.) in conjunction with client and Touchpoint senior leadership.• Worked with National Business Director to ensure meeting of metrics tied to at-risk fees for all contracts.• Facilitated all budgetary aspects of each program, and ensured contracts remained within or under budget. • Mentored and fostered growth of numerous direct reports, and created/supported promotional opportunities for team.• Achieved personal results on company-wide employee survey regarding performance, leadership, and ranking by peers, which exceeded Publicis’ benchmark scores.

Philadelphia, Pennsylvania, United States

Led team of managers and associates, responsible for deployment and ongoing operational management of 15 field-based programs. Served as primary liaison to internal functional areas on behalf of clients to support objectives and deliverables of sales and/or customer service programs. Executed multi-channel product promotional strategies and adjusted tactics based on client feedback. Joined Steering Committee for development of new pharma customer service representative model. Launched and served as Director for team of 300 customer service associates.

Philadelphia, Pennsylvania, United States

Gained proficiency in all areas of sales force management and related functional areas including recruiting, human resources, training, information technology, data and analytics, incentive compensation, sales force automation (SFA), and meeting planning. Participated in launch and day-to-day management of client operations on behalf of organization.

Philadelphia, Pennsylvania, United States

Design and deliver new hire training programs for all employees, from entry-level to executive as well as the development and implementation of new training programs based on the needs of the business.

Philadelphia, Pennsylvania, United States

Led a team of account managers within the Mid-Atlantic region, responsible for training and ongoing mentorship to ensure alignment and achievement of individual employee performance goals and career objectives.

Philadelphia, Pennsylvania, United States

Ongoing service to assigned accounts within Mid-Atlantic region, liaising with field sales representatives as necessary to provide a comprehensive sales/service experience for all customers.

Philadelphia, Pennsylvania, United States

Coordination and distribution of call center Client Service resources to accommodate daily workflow needs as well as development and delivery of departmental training programs.