John Burroughs Email and Phone Number
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• More than 10 years’ successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place.• Ability to train, motivate, and supervise customer service employees.• Expertise in resolving escalated customer service issues.• Possess solid computer skills including Microsoft Excel, Microsoft Word, MySQL, Mainframe, ACH Pep, AFS, BIC Teller, Cash Items Database, CMOD, ePay, ePost, FDI, FPO RTS, Staffware, Touchpoint, Track-It, Vector Resolve, Vector Web Request, SMS and Vector Exceptions. Familiar with CreditRevue and Filenet.• Recognized the lack of formal training at South Coastal Bank and wrote a teller manual to address the underlying issues and improve the process.• Led a team to improve the patient experience in the Orthopaedic Clinic at Children’s Hospital Boston including creating the surveys and analyzing the final data.• Used MySQL to import data from a proprietary property management database into Excel.• Type 65 wpm with and data entry 12,099 kph.
Citizens
View- Website:
- citizensbank.com
- Employees:
- 16384
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Military Relationship AdvocateCitizens Mar 2022 - PresentI work with deployed servicemembers and their spouses/dependents to see if they would qualify for the Servicemembers Civil Relief Act or the Military Lending Act.I review both the Federal Regulations and the individual state regulations to see which ones are more beneficial for the servicemembers and their family.I take ownership of the case from start to finish including having benefits applied, making sure no fees are owed to the customer and drafting the benefit approval letter. I'm also a Technology Champion. I pilot new systems before they are rolled out to everyone else. I also assist my team with any technology challenges that they experience including helping them to troubleshoot and get their systems back up and running.
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Consumer Qa Qc Senior SpecialistCitizens Bank Jul 2019 - Mar 2022Johnston, Rhode Island• Performed quality control checks on various tasks such as Payoffs, Servicemembers Civil Relief Act (SCRA) and Line of Credit Discharges to ensure that they were completed within their individual SLA's.• Completed mandatory compliance tests as soon as the they were made available for the calendar year.• Acted as a subject matter expert for various tasks that my department qc's.• Assisted my colleague with various issues regarding the upgrade to the Windows 10 laptops.
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Business Banking Operations Rss (Relationship Support Specialist) ICitizens Bank Feb 2017 - Jul 2019Warwick, Ri• Supported two Market Managers, 20 Relationship Managers and any of their portfolio customers that reach out to me in the RM 1 space. (When one of my colleagues is on vacation, I support 4 Market Managers and 40 Relationship Managers.) • Assisted them with various things such as reporting on overdrawn accounts and past due loans, obtaining missing documentation for open loans, AML concerns such as entering KYC questions into the tool, researching transactions on accounts and guiding the RM's through Citizens Bank policies and procedures, etc. • Placed stop payments. (I am one of the four people on the team that has access to do so.)
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Contact Center Advocate - Premier Banking (S4)Citizens Bank Aug 2015 - Feb 2017Cranston, Ri• Serviced callers who have balances between $100K to 3 million.• Acted as part of a team of supervisors to provide first call resolution.• Followed up with Premier Bankers and Branch colleagues to ensure that the customer’s concerns were addressed.• Responded to online banking emails with high accuracy at an average of 15 emails per hour.
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Contact Center Specialist Iii - C2C (Tier Ii)Citizens Bank Aug 2014 - Aug 2015Cranston, Ri• Asked probing questions to ensure that I understood the colleague’s concerns on both the regular and escalated caller's line as a Tier II agent.• Effectively managed my stats including aux and my productivity while walking colleagues through account opening in an efficient manner.• Participated in weekly huddles and submitted feedback regarding various opportunities discovered while working in this department.• Educated colleagues that requested assistance with various new tools and techniques to perform their job more efficiently.
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Contact Center SpecialistCitizens Bank Jan 2014 - Aug 2014Cranston, Ri• Assisted customers will various consumer finance related inquiries and escalated calls that were beyond the SLA• Profiled callers to uncover hidden needs and suggested products to help them reach their goals.• Achieved an average score of 95 on all call observations.• Participated in a pilot for a future rollout of CSS.
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Senior Operations AssociateCitizens Bank Apr 2012 - Jan 2014Riverside, Ri• Checked in armored carriers and processed commercial deposits and coin orders.• Examined the nightly statement to find discrepancies.• Trained in other areas of responsibility including head cash, Garda Trays (auditing for discrepancies), opening and closing the department, etc.• Facilitated and participated in Lean Huddles and RCPS sessions.
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Customer Service Representative - Business Banking InboundRandstad Sep 2011 - Apr 2012Cranston, Ri• Supported business checking/savings accounts and serviced online banking accounts.• Determined customer needs and took applications for overdraft protection.• De-escalated calls and entered customer concerns into Customer Care.• Entered commercial loan advances and calculated the breakdown of monthly maintenance fees for our clients with analyzed accounts. -
Customer Service Rep 1Bank Of America Jul 2009 - Sep 2011Riverside, Ri• Graded a perfect 100 in customer satisfaction by fifteen out of the twenty surveys submitted by my customers for the month of September.• Investigated the status of pending IRA transfer requests and submitted corrections for 1099’s.• Shared my computer troubleshooting ability and banking knowledge with my fellow teammates by being the online banking technical champion for my team.• Opened new accounts and consistently met my sales goals. -
Currency Room TellerBrinks Inc. Sep 2006 - Jul 2009Cleveland, Oh• Processed over a million dollars of cash daily with speed and accuracy. • Prepared outgoing orders.• Maintained vault inventory.• Assisted coworkers with computer and software issues, including setup and application use. -
Computer Repair TechnicianBge Technologies Jul 2006 - Sep 2006Lakewood, Oh• Diagnosed and repaired computer hardware and software.• Built computers to customer’s specifications.• Updated and maintained client websites.• Performed filing and billing duties.
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Technical Support EngineerThe Answer Group (Tag) Jul 2005 - Jan 2006North Lauderdale, Fl• Performed troubleshooting of Comcast High Speed Internet at an inbound call center.• Assisted customers with diagnosis and resolution of issues on their computers or on their network.• Scheduled technicians and transferred calls to supervisors as needed. -
Guest Service RepresentativeBoston Duck Tours, Lp Sep 2004 - May 2005• Sold tickets and merchandise.• Guided and assisted customers through Boston Duck Tours. -
Network Systems AdministratorNorthstar Centers Llc Dec 2003 - Aug 2004Stoughton, Ma• Provided support for five employees in two locations, including trouble-shooting computer, network and printing problems for machines and equipment.• Utilized Timberline to extract information for reporting purposes.• Responsible for accurate tenant billing of common expenses incurred during the year with an annual average comprehensive amount of $50,000 to $100,000 per property.• Improved the billing system using Microsoft Excel and utilizing various appropriate formulas.• Assisted the Bookkeeper to ensure that accurate billing and transactions were recorded and performed.• Prepared correspondence for tenants, opened/distributed mail,answered phones, maintained supplies and scheduled appointments.
John Burroughs Skills
John Burroughs Education Details
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Mathematics -
Mathematics
Frequently Asked Questions about John Burroughs
What company does John Burroughs work for?
John Burroughs works for Citizens
What is John Burroughs's role at the current company?
John Burroughs's current role is Military Relationship Advocate at Citizens Bank.
What is John Burroughs's email address?
John Burroughs's email address is jo****@****ail.com
What is John Burroughs's direct phone number?
John Burroughs's direct phone number is +140150*****
What schools did John Burroughs attend?
John Burroughs attended Bridgewater State University, Bentley University.
What skills is John Burroughs known for?
John Burroughs has skills like Product Development, Electronics, Embedded Systems, Manufacturing, Product Design, Autocad, Engineering, Systems Engineering, C, Electrical Engineering.
Who are John Burroughs's colleagues?
John Burroughs's colleagues are John Jones, Vincent Gesualdi, Tiffeny Carrignan, Yvette Vargas, Deja Cheek, Andrea Salvato, Frank Wyatt.
Not the John Burroughs you were looking for?
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John Burroughs
Denver Metropolitan Area5gmail.com, mercyprofessionalservices.com, gsb.columbia.edu, bp.com, mcpsmd.org2 (301) 3XXXXXXX
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1warrenamerican.com -
John Burroughs
Mount Vernon, Il2rogersark.org, gmail.com1 +147993XXXXX
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3lenovo.com, nc.rr.com, barco.com1 (800) 7XXXXXXX
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