John Burrows Email & Phone Number

Staines-upon-Thames, England, United Kingdom

The team support 50+ SAAS applications with level 1/2 & level 3 engineers. My role is to ensure all service levels are met or exceeded.I also ensure the application service reviews are actioned and Continuous Service Improvement is embraced. I also handle complaints & escalations while producing monthly/yearly reports to ensure SLA/KPI are reached.I am.

Croydon, United Kingdom

A multi-skilled individual with good all-round supervisory and technical expertise with exposure to managing both 1st & 2nd line support teams. I have been involved with the transitioning of a help desk to a service desk & into new offices requiring management of teams across multiple sites. I currently support 1400 retail stores, 500 head office staff, 2.

Winnersh

Service Desk Team Lead

Croydon, United Kingdom

Currently running a retail support team that supports internal & external customers. We support approx 1000 stores both direct & via 3rd party vendors on a 6 day week rota. We support the whole retail environment from 1st to 3rd line & both software & hardware (tills/comms & ipads )

Old Street London

• Advanced 365 – Service Desk Deputy Team Lead
• Service lead for timely and effective delivery of contracted client obligations for remote services both permanent, scheduled and ad-hoc within an ITIL environment.
• Service lead for producing and updating all assignment & support documentation
• Service lead for training new starters within Service Desk.
• Managing, owning and being responsible for IT first line support issues for assigned customers
• I ensure… Show more Advanced 365 – Service Desk Deputy Team Lead

Epsom & St Helier NHS Trust

• Epsom & St Helier NHS Trust – Remote Support Jun 08 – to date
• Senior 1st/2nd line Support role. I support over 3500 users over 2 main sites, several satellite sites & home users & mentor/train Junior Staff & contractorsI have recently designed my own training plan based on the.
• Acting as the first point of contact for all IT queries (including but not… Show more Epsom & St Helier NHS Trust – Remote Support Jun 08 – to date
• Acting as the first point of contact for all IT queries (including but not limited to PC hardware, printer, software licence and application queries) from assigned customers in person, email or by telephone, and.
• Logging and updating all queries on the Call Logging system in line with set procedures
• Proactively identify and implement process improvement opportunities to support continuous improvement initiatives

Sutton

• Project Manager for the 18 week project working with an External Contractor
• Oversaw the project from inception to delivery
• Coordinated project activities including IT procurement, Office organisation, Telecoms, Facilities.
• Effectively oversaw the project and provided regular detailed project status.
• Scheduled & participated in status meetings for internal & external clients.
• Worked closely with Service Manager & GM's to ensure project was delivered… Show more Project Manager for the 18 week project working with an External Contractor

Croydon, United Kingdom

• Building new Pc’s, Data Backup/Restore, Network Account creation
• 1-3 line Support, Network Security & Remote Working
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, software deployment, security updates and patches

Kingswood, Surrey England

• Network Security, Novell Administrator & Remote Working Support

Kingswood

• Sales Support & Negotiator for Group risk Products

Kingswood/Hove