John Burrows Email & Phone Number

Cincinnati, Ohio, United States

Senior Ground Instructor for EJJM pilots and cabin attendants. Began my career as a HS teacher and coach and have used these skills to sharpen my instructor delivery based on visual, auditory, and kinesthetic: learning.Revised training programs to be scenario based, moving away from previous power point tools. While still using PPT tools, the revised training has improved pilot and cabin attendant participation.

Cincinnati, Oh

In my current position as a manager within the Executive Jet Management (EJM) Flight Operations Center and Travel Department, besides the administrative responsibilities that I have and operational oversight of all international trip and flight planning activities and all travel related activities for EJM, my focus is to maintain a high service level to our internal and external customers and maintain the operational integrity of the flight schedule that changes on a daily basis coupled with tightly controlled resources in a dynamic environment and managing the compromises that come with this position.As the remote manager of EJM Hong Kong operations I reduced controllable deviations from 10.64% (2014) to 1.59% (2015) through continued mentoring programs and publishing of the Asia operational reference guide that identified opportunities for improvement.I created a flight risk assessment protocol that is widely received by the EJM Safety Management System teams as a robust program focused on the safety and regulatory compliance of each leg reviewed.Successfully completed MITRE Safety Risk Management and Safety Assurance Course and the University Of Southern California Viterbi School Of Engineering Safety Management System for Managers Course.Project Manager for EJM’s Cuba operation. Working with the US State Department, US Treasury Dept. and the US Commerce Dept. as well as the Cuban Interest Section in Washington, DC.I actively seek participation from the operational staff, communicating the purpose of the decisions to be made, being assertive when necessary but always respectful of the individual with the objective of doing what's right and not dwelling on whose right.Recipient of two EJM Presidential Awards for outstanding performance managing several significant weather events and upgrading of systems for the management of flight operations.

Columbus And Cincinnati, Oh

Delivered international trip planning, flight planning and customs support for NetJets and Executive Jet Management aircraft operating outside the boundaries of the US 48 contiguous states. Acted as the Jeppesen on-site contact with NetJets and Executive Jet Management leadership with resolving all issues. Exceeded the contractual service level agreement of 99.60% error free with 99.92%. Our philosophy is “Mission First”.Simultaneously and effectively managed two offices (Columbus and Cincinnati) and achieved measurable results in profitability and efficiency. In 2014, while managing these two offices, and utilizing only those tools and resources at hand, I was assigned to create and manage a remote US based Iraqi Airlines flight dispatch operation. The first flight was dispatched within five days of the assignment.Created intellectual capital by developing/empowering staff to be decision makers capable of seamless and rapid response to operational changes. As the staff became confident in their ability’s they could assume additional responsibility. At Jeppesen this led to the combining of departments and cost savings of $400k. Developed new hire initial training, mentoring process, continued mentoring for ongoing education and quality control measurements that led to the 99.92% error free environment. Created and implemented an internal auditing and continued mentoring process for establishment of baseline measurement of dispatchers, flight and trip planners for the purpose of accuracy of international planning, annual review and to reveal areas requiring additional or enhanced training. Mapped out Operational and Customer Service processes to determine potential systemic points of failure and contacts for resolution inclusive of computer based programs.Wrote the Business Continuity Plans for operations recovery in the event of non-business failures (weather, loss of electrical power, loss of internet connectivity or telephone interruption).

Cincinnati/Northern Kentucky International Airport, Erlanger, Ky

Responsible for SOCC on-duty department personnel management inclusive of flight control, dispatch, crew scheduling, customer service, maintenance control and planning, cognizant of all hub activities and ATC initiatives, coordination with Delta Operations Control Center, successfully plan for (if required) and conclude all irregular operations and airline incidents. Additional responsibility included personnel hiring and administration, inclusive of monthly and annual reviews, application of department incentive awards, disciplinary action (as required), FMLA filings. Actively participated in the development of SOCC budget planning, Key Performance Indicators and establishment of dispatch standards program for the SOCC. Wrote the SOCC disaster recovery and business continuity plan to include multiple IT and internet connectivity failure. SOCC Manager of “Comair Communication Log” designed to increase communication between all employee groups and departments, provide direct feedback regarding the quality of and compliance with established policies and procedures, and improve overall performance of the airline. Creator and Editor of the SOCC department newsletter “The RELEASE” since 1997.Project Manager for Comair’s participation with the National Center for Atmospheric Research in the development and implementation of the National Convective Forecasting tool, the Current Icing Potential product and the Integrated Turbulence Forecasting Algorithm, all of which are accessible on the ADDS website. Developed/delivered all of Comair’s training curricula for these programs.Created and implemented the origination flight recovery plan which provided for flight recovery of outstation morning originating flights to preclude cancellations and reduce customer exposure to cancellations. The program was expanded to include recovery of flights during the operational day. By 2010 the program had recovered 23,000+ flights and 825,000+ customers.

Florence, Ky

Primary Instructor/Consultant with Airline Ground Schools, Inc. (AGS) with responsibilty for instruction, quality assurance and development/revision of Airline Ground Schools FAA Aircraft Dispatcher certification courseware to meet the needs of a changing industry. Created the six day course curriculum using the FAA guidelines. Have successfully taught hundreds of AGS graduates who received their FAA Aircraft Dispatch certification and have been considered by many to be the best aircraft dispatch certificate training instructor in the United States.

Cincinnati/Northern Kentucky International Airport, Erlanger, Ky

Flight Superintendent / Aircraft Dispatcher responsible for the safe, efficient and economic flight planning for DHL Airway's Part 121 flight schedule. I was required to maintain a high service level to our internal and external customers and maintain the operational integrity of the airline with a flight schedule that is different for each day (based on a 7 day rotation) coupled with scarce and tightly controlled resources including aircraft, crew, maintenance routings, airport facilities, meeting all DOT, FAA and TSA requirements, as with as the dynamic environment of operational disruptions, whether they be air traffic control related, weather, or mechanical issues with the aircraft. It’s a marriage of compromises that requires constant attention. I analyzed and evaluated meteorological information to determine potential hazards to safety of flight and to select the most desirable and economic route of flight. I computed the amount of fuel required according to type of aircraft, distance of flight, maintenance limitations, weather conditions, and minimum fuel requirements. I prepared flight plans containing information such as maximum takeoff and landing weights, weather reports, field conditions, NOTAMS and many other informational components required for the completion of flight. I prepared and signed the dispatch release which is the legal document providing authorization for a flight to depart. I delayed or canceled flights if unsafe conditions threaten the safety of his crew, passengers or aircraft. I monitored weather conditions, aircraft position reports, and aeronautical navigation charts to evaluate the progress of the flight. I updated the pilot in command of significant changes to weather or flight plan and recommended flight plan alternates, such as changing course, altitude and, if required, enroute landings in the interest of safety and economy. I disseminated flight information to the company including stations and reservations.

Laguardia Airport, Flushing, Ny

Simultaneously and effectively managed the Trump Shuttle/USAir Shuttle, Flight Dispatch and Crew Scheduling Department. Also managed the Charter Sales and Operations department utilizing 17 B727 aircraft for both scheduled and ad hoc charter flights, managed the sustained growth by integrating fleet, network and operational needs with annual revenues of $40 million dollars. Developed the charter manual that streamlined charter operations. The department was well run, cost efficient and consistently exceeded yearly projected sales goals. Responsibilities included creating the infrastructure of the Charter Operations and Sales department, streamlining the operation, creating through excel spreadsheets a computerized charter sales program which, in turn, led to “quick turnaround” of sales quotes. Negotiated all track charter contracts. Developed business relationships with domestic and international airport Fixed Based Operator’s. Accountable for all fuel, ground handling and customer charter contracts for charter operations and later, for the airline.

John F. Kennedy International Airport, Jamiaca, Ny

Manager of day to day operations. Improved station on time performance and reduced employee turnover. Wrote the Evergreen International JFK Station operations manual. Trained station operations personnel and B747/DC8/B727 load masters. Responsible for all airline and station activity, as well as ground equipment availability, servicing and maintenance, as assigned by the Director of JFK Operations.

Newark Liberty International Airport, Newark, Nj

Flight Service Manager for Continental Airlines international flights. Responsible for international documentation delivery to be presented upon the aircraft arrival to customs officials at US and foreign ports of entry. Required strong customer service background. Assigned flight personnel duty’s for inflight service and safety for the customers onboard. Handled all inflight customer concerns.

Newark Liberty International Airport, Newark, Nj

Served in all aspects of airline job classifications and operations, starting in reservations, thence to customer service and ramp operations, to ramp and station management (Newark Liberty and Los Angeles International Airports) to in-flight service management. Recruited numerous times to assist or lead initiatives for management development programs. Guest speaker at Pepperdine University MBA programs.

Oyster Bay, Ny

Taught American and World History, American Political Behavior, World Geography, Business English and Psychology. Coached football, basketball and track.

Kansas City, Kansas

Taught American and World History, American Political Behavior, World Geography, Business English and Psychology. Coached football, basketball and track.

Bachelor Of Science (B.S.), Education, 16

Activities and Societies: Cross Country, Track and Field, Phi Delta Theta Fraterninty, Pi Gamm Mu National Social Science Honor Society.

Faa Aircraft Dispatch Certification, Aircraft Dispatch, Received Faa Aircraft Disaptcher Certification

Activities and Societies: Assisted the instructor with those international students whose second language was english (Italian, Saudi.

High School, Academics, 12

Activities and Societies: New York State Regents diploma. Involvement in Chess Club, Cross Country, Track & Field.New York State Regents.