John D. Email & Phone Number

• Engage with prospective students, parents, and community members to share my experiences and promote the benefits and opportunities of The Experiment in International Living programs. Including but not limited to speaking at information sessions, or participating in webinars.• Provide guidance and support to current or future participants. Extends to mentoring students through the application process, prepare them for their international experiences, and offering advice based on my own time in the program.• Support in building a strong community of alumni by organizing and participating in events, such as reunions, networking meet-ups, and other gatherings. All in the effort to help foster connections among past participants and strengthens the alumni network.

New York City Metropolitan Area

• Facilitated the design and implementation of surveys to gather data on prospective and current students' preferences and experiences.• Fostered partnerships with school & community-based organization stakeholders to cultivate collaborative initiatives aimed at granting high school students access to college pipeline programs• Undertook benchmarking process for college matriculation performance based on KPIs such as # of applications submitted & matriculation to college; constructed action plan to obtain increase applications sent & matriculation rate by 40%• Utilized statistical software and data visualization tools to generate insights from large datasets.

Saratoga Springs, Ny

• Empowered a 7 member customer care team; collaborated to perform daily troubleshooting through the use of diagnostic techniques such as event log analysis, hardware diagnostics, vulnerability scanning, to conduct exemplary service• Mentored 10+ team responsible for ticket management system & reports adhering to company procedure standards; providing documentation on demand for reporting of technical incidents

Greater New York City Area

• Examined research data collaboratively with a team of four to devise strategies aimed at enhancing customer satisfaction while optimizing the e-commerce experience for Shopify goods• Evaluated SEO trends to create an action plan to enhance brand's social media presence, constructed a robust e-commerce system over the span of two months• Performed weekly interviews with prospective clients alongside fellow interns to gather research data in order to aid deal closures

Master Of Science - Ms, Business Administration And Management, General, 3.9

Bachelor'S Degree, Social Work, Senior

Activities and Societies: Student Government Association, Spanish Club, Raices

Advanced Cte High School Regents Dilpoma With Honors, Web Page, Digital/Multimedia And Information Resources Design, 3.8/4.0

Activities and Societies: National Honor Society, Senior Committee, Volunteering at homeless shelters, make websites for private owned.