John D. Email and Phone Number
Leader and developer with a proven track record of success in product delivery, project management, and financial management. Expertise in leading and developing teams, delivering products on time and within budget, and managing financial resources effectively.Skills:LeadershipTeam developmentProduct deliveryProject managementFinancial managementCard product developmentAgile developmentRisk managementChange management
Jpmorgan Chase & Co.
View- Website:
- jpmorganchase.com
- Employees:
- 286575
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Vice President Credit Risk OperationsJpmorgan Chase & Co. Oct 2023 - PresentGreater Chicago AreaVice President and Commercial Card Operations Manager with key responsibilities to support and improve the client experience while managing credit risk. Additional responsibilities include operational readiness for new business sector in the Commercial Card space.
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Vice President And Business System ManagerJpmorgan Chase & Co. Apr 2018 - Oct 2023Greater Chicago AreaRelease and Initiatives Manager for Collections and Recovery. The role encompasses project management disciplines that include: process management, aligning initiatives, driving priority and facilitating slotting for the entire Collections and Recovery organization.
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Vice President And Operations LeaderJpmorgan Chase Aug 2013 - Apr 2018Greater Chicago AreaSite Leader for collections operation responsible for coaching and mentoring 3-5 Division Leaders with direct responsibility for up to 400 employees working in an inbound and outbound servicing environment. Primary objective is to maintain our exceptional servicing model while achieving forecasted roll rates. Develop, implement, and manage initiatives and strategies to maximize customer satisfaction while minimizing credit losses. Monitor unit performance to ensure compliance with regulatory and corporate policies and procedures.
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Operations ManagerJpmorgan Chase Mar 2012 - Aug 2013Greater Chicago AreaFulfilled a variety of duties from Interim Site Leader from May 2013 until August 2013 with responsibility for coaching and mentoring 3-5 Division Leaders with direct responsibility for an inbound and outbound servicing unit of 400 Specialists. Prior to that I had responsibility for 5 Team Leaders with direct responsibility for a specialized collection servicing unit of 75 while managing global projects and initiatives.
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Division LeaderJpmorgan Chase Sep 1999 - Mar 2012Greater Chicago AreaResponsible for coaching and mentoring up to 10 Team Leaders with direct responsibility for up to 150 customer-facing Specialists. Worked in the Division Leader capacity through several different Card Services departments (Collections, Fraud, Service). Developed, implemented, and managed initiatives and strategies to improve key performance indicators. Monitored unit performance to ensure compliance with regulatory and corporate policies and procedures.
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Team LeaderJpmorgan Chase Jul 1994 - Sep 1999Greater Chicago AreaResponsible for coaching and developing a team of up to 20 Specialists that had direct Customer contact handling credit card dispute inquiries. Primary tasks included: call monitors, side by side coaching, training, team spirit and time keeping.
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TrainerJpmorgan Chase Nov 1991 - Jul 1994Elgin, IllinoisFacilitate new hire training, develop new hire and recurrent training curriculum.
John D. Education Details
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Business Administration And Management, General -
Hampshire High SchoolGeneral Education And Ap College Prep.
Frequently Asked Questions about John D.
What company does John D. work for?
John D. works for Jpmorgan Chase & Co.
What is John D.'s role at the current company?
John D.'s current role is Vice President Wholesale Credit JPMorgan Chase & Co..
What schools did John D. attend?
John D. attended Elgin Community College, Hampshire High School.
Who are John D.'s colleagues?
John D.'s colleagues are Deangeles Treadway, Myles M. Flores, Gaurav Rathod, Siddhartha Patro, Jesse Lima, Kirsis Castillo, Devdatta Lokhande.
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-John D.
Providing Exceptional Value To Clients | Six Sigma Green Belt | Current Board MemberJacksonville, Fl1brightview.com -
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Don Penguin
United States
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