John Lawrence Email & Phone Number

York, PA

Expedited projects and served as liaison between the customer, sales, production and multiple production platforms. Advocated on behalf of client by establishing credibility through proactive, collaborative and efficient approach to all parties. Responsible for day-to-day service and support of our clients, data management, coordination and tracking of.

Lancaster, Pennsylvania, United States

• Primary responsibility to meet or exceed customer expectations and perform problem resolution.
• Collected detailed specifications received from the customer, then communicated anddocumented specifications accurately to all facility personnel.
• Managed 31 customer accounts. Processed changes, coordinated schedules, and tracked jobs from inception to completion.
• Duties also included assisting with the development and maintenance of client relationships.

Lancaster, Pennsylvania Area

• Compiled records of charges for printing, binding, mailing and shipping services for 5 plants in the business unit.
• Prepared itemized statements and invoices for billing and bookkeeping purposes.
• Coordinated with customer service and manufacturing departments to obtain information relatedto customer accounts and orders.
• Follow customer contracts to invoice proper charges. Proficient in EFI, Excel and SAP.

Lancaster, Pennsylvania, United States

• Acted as a direct liaison between customers, sales, manufacturing facility including outsource vendors to ensure quality and accurate pre-press/press production.
• Served as contact for outside Sales professionals for managing accounts.
• Organized and prepared materials for Quality meetings at customer’s sites.
• Advised customers on alternatives to their initial instructions, resulting in a higher quality endresult and enhanced client satisfaction.
• Implemented comprehensive written (specific job instructions and SOPs) and oral communications(phone communications and in person) to multiple internal and external customers.

Ba Graphic Arts, Art/ Graphic Arts

Activities and Societies: Baseball

Aa

Education record