John Maher Email & Phone Number

Richmond, Virginia, United States

Part of the Service Desk and Support Department providing technical support for Omada, a leader in modern IGA. I am joining SDS as the first team member in North America.

Richmond, Virginia Area

I am responsible for preparation, operation, and maintenance of a complex system of media equipment used in a large church environment. Additionally, I manage equipment and hardware to ensure services are available via live stream and social media - reaching hundreds of people per week internationally.

Richmond, Virginia Area

I was solely responsible for enterprise software change management – scheduling changes, conducting user acceptance testing, ensuring changes were fully implemented by their assigned date, and following up to ensure changes were successfully deployed Additionally, I was solely responsible for enterprise incident management – supervising over 30 contracted employees to ensure all software and hardware incidents are tracked and handled according to SLA requirementsI was a top-tier technical support and knowledge management for all workstation issues – handling the most serious incidents that lower tier support personnel were unable to solve. In the event of systemic issues, created knowledge articles for lower tier support to reference. I was frequently responsible for technical support at public-facing events including annual stockholder’s meetings, company town hall events, investment earnings calls, and CEO updates.Highlights:• Discovered, researched, and patched an issue that caused enterprise-wide VPN connection consistency issues, resulting in reliable remote work options for over 3,000 employees• Rationalized over 750 applications in the workstation package environment, freeing up server space, reducing package deployment confusion, and providing an easy enterprise upgrade from Windows 7 to Windows 10• Used advanced PowerShell knowledge to create unique scripts allowing for purging of unused packages, migrate folders, determine folder sizes and locations, and convert scripts to executables.

Richmond, Virginia Area

I analyzed and assembled rock-climbing hold configurations for climbers of all technical levels, both locally and as a contracted employee across the mid-Atlantic region. As a long term project, I redesigned a database of all routes, which served to improve documented accuracy and ensure financial solvency within the business. While working at Peak Experiences, I was a nationally ranked indoor rock climber.