John Masterton Email & Phone Number

South East England

Forcepoint FirewallCrowdstrike FalconVMware support : updates, VHD admin. Monitoring. Mainterance.Solarwinds network monitoring.Entra AD and on-prem AD for object administration and monitoring e.g. Group admin, account auditing and sign in monitoring to aid security of the tenancy/domain.Server health monitoring and remediation. CVE remediation of windows and installed server apps.O365 admin.Defender ATP - variuos modules including Explorer, TABL, security alert response remediation and escalation using other cloud tools.Teams admin enter - voice, alert config and monitoring.Exchange admin Center.My role is to imrove processes, drive efficiency - continual improvement based upon existing proven processes and ITIL V4, update the support documentation. Achievements - created support documentation, intercepted and improved / removed processes that were not adding value; a lot of self improvement based on 20 plus years experience and prior knowledge

Portsmouth, England, United Kingdom

Hampshire

New Forest

Server Support Analyst. VMware. ESXi. Horizon VDI.

Hampshire, Berkshire

Mobile Customer Support Engineer for RM in the South of England. Wide range of knowledge especially within the Education sector.

Fareham

2nd Line IT support Analyst for Taylor Made Computer Solutions

Aberdeen

IT Support Technician for Viking Seatech and Hydratight UK; part of the Actuant Corporation.

ICT Technician for 34 sites.

Senior ICT Technician Managing and Supporting a Community School Network of approx 1000 PCs. Day to day supervision of ICT Support to ensure networks and associated equipments are top line. Thus enabling Education in the Schools to have successful outcomes. Commissioning and providing life cycle support to the systems. Enabling Teachers to Teach and Children to Learn.

Various support and management roles : Desktop Support, Video Conference Support Manager - including server support. Change Manager and Team Leader (temp posts while leaders away).Project work in Norway rolling out a new Helpdesk.Technical Team leader in Cairo for Roll out of Win2K.

Desktop and Telephony installer. Project work including whole office moves. Cat5 Cabling, telephone installation, troubleshooting of network cabling and phone exchanges.

Communications Technician (Analyst) responsible for support of Allied operations worldwide.Various roles including Team leader, Intelligence Analyst.

Electrical And Electronics Engineering

HND Electrical and Electronic Engineering

Onc Electrical And Electronic Eng.

ONC (BTEC) Electrical and Electronic Engineering

Nvq Training And Developement

NVQ training and Development

Radio Operator (G) Course, Communications Technician Course

Activities and Societies: Sailing. Field Gun. Cross Country Running Communications Technician Qualification Course

Education record

Secondary Education