John Masterton work email
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John Masterton personal email
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Experienced IT Professional A thirst for knowledge within an ever-changing IT landscape.I love to give great customer support and I am acknowledged by my seniors, peers and customers for tenacity, helpfulness and understanding the needs of the customer."Passionate about Support".Core skills: Productivity devices and software of all sorts. Windows, android, iOS. Currenty Senior Service desk technician (Desktop, Service Desk and Service Developement/ Continuous improvement). Software and platforms - mainly cloud based MS solutions - streamed and fully hosted on Citrix xendesktop). Experience - Desktop, AV inc. bridging systems, servers inc. Virtual solutions. VMware - love it. Always looking to upskill based on SVC improvement including supporting my team to achieve CSI and efficient & quality customer support.
Vivid
View- Website:
- vividhomes.co.uk
- Employees:
- 276
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Infrastructure EngineerVivid Jul 2024 - PresentSouth East EnglandForcepoint FirewallCrowdstrike FalconVMware support : updates, VHD admin. Monitoring. Mainterance.Solarwinds network monitoring.Entra AD and on-prem AD for object administration and monitoring e.g. Group admin, account auditing and sign in monitoring to aid security of the tenancy/domain.Server health monitoring and remediation. CVE remediation of windows and installed server apps.O365 admin.Defender ATP - variuos modules including Explorer, TABL, security alert response remediation and escalation using other cloud tools.Teams admin enter - voice, alert config and monitoring.Exchange admin Center.My role is to imrove processes, drive efficiency - continual improvement based upon existing proven processes and ITIL V4, update the support documentation. Achievements - created support documentation, intercepted and improved / removed processes that were not adding value; a lot of self improvement based on 20 plus years experience and prior knowledge
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Senior Service Desk TechnicianSelf Employed Apr 2018 - Sep 2024Portsmouth, England, United Kingdom -
Senior It Support TechnicianVivid Homes Apr 2018 - Aug 2022Hampshire
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It Infrastructure AnalystNew Forest District Council Aug 2017 - Mar 2018New ForestServer Support Analyst. VMware. ESXi. Horizon VDI.
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Mobile EngineerRm Education Mar 2017 - Aug 2017Hampshire, BerkshireMobile Customer Support Engineer for RM in the South of England. Wide range of knowledge especially within the Education sector.
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It Support Analyst - 2Nd LineTaylor Made Computer Solutions Aug 2016 - Jan 2017Fareham2nd Line IT support Analyst for Taylor Made Computer Solutions -
Remote It SpecialistActuant Corporation Jun 2014 - Aug 2016AberdeenIT Support Technician for Viking Seatech and Hydratight UK; part of the Actuant Corporation. -
Ict TechnicianEast Renfrewshire Council Feb 2012 - Jun 2014ICT Technician for 34 sites.
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Ict Support AnalystAberdeenshire Council Jul 2003 - Feb 2012Senior ICT Technician Managing and Supporting a Community School Network of approx 1000 PCs. Day to day supervision of ICT Support to ensure networks and associated equipments are top line. Thus enabling Education in the Schools to have successful outcomes. Commissioning and providing life cycle support to the systems. Enabling Teachers to Teach and Children to Learn.
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Infrastructure AnalystElectronic Data Systems Jan 1999 - Jul 2003Various support and management roles : Desktop Support, Video Conference Support Manager - including server support. Change Manager and Team Leader (temp posts while leaders away).Project work in Norway rolling out a new Helpdesk.Technical Team leader in Cairo for Roll out of Win2K. -
It AnalystIt Dept Bp 1999 - 2003
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Desktop Installations EngineerShell Group Nov 1997 - Jan 1999Desktop and Telephony installer. Project work including whole office moves. Cat5 Cabling, telephone installation, troubleshooting of network cabling and phone exchanges.
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Communications TechnicianRoyal Navy Jul 1987 - Oct 1997Communications Technician (Analyst) responsible for support of Allied operations worldwide.Various roles including Team leader, Intelligence Analyst.
John Masterton Skills
John Masterton Education Details
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Electrical And Electronics Engineering -
Springburn CollegeOnc Electrical And Electronic Eng. -
RnsettNvq Training And Developement
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RnRadio Operator (G) Course, Communications Technician Course
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Lenzie Academy
Frequently Asked Questions about John Masterton
What company does John Masterton work for?
John Masterton works for Vivid
What is John Masterton's role at the current company?
John Masterton's current role is Infrastructure Support.
What is John Masterton's email address?
John Masterton's email address is jo****@****ant.com
What is John Masterton's direct phone number?
John Masterton's direct phone number is +4479803*****
What schools did John Masterton attend?
John Masterton attended Glasgow Caledonian University, Springburn College, Rnsett, Rn, Lenzie Academy.
What are some of John Masterton's interests?
John Masterton has interest in Voluntary Work Including Local Groups, Keep (Get) Fit, Youth Football Coach.
What skills is John Masterton known for?
John Masterton has skills like Troubleshooting, Microsoft Exchange, Networking, Management, Technical Support, Itil, Security, It Service Management, Incident Management, Software Installation, Active Directory, Infrastructure.
Who are John Masterton's colleagues?
John Masterton's colleagues are James Hutchinson, Justin Vincent, Kseniya Bishop, Hayley May, Emma Yates, Kate Bond, Jordan Mitchell.
Not the John Masterton you were looking for?
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1epdgroup.com -
John Masterton
Communication Specialist At Royal Navy Communications Warfare TrainingGreater Plymouth Area -
-
John Masterton
United Kingdom
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