John Mathieson Email and Phone Number
Responsible for global Contact Centre strategy and performance steering at BSH Home Appliances Group.A highly motivated leader with a track record of successfully creating and developing high performing teams, implementing business change transformation, delivering continuous improvements in the customer journey experience and driving increased business profits.
Bsh Home Appliances Group
View- Website:
- bsh-group.com
- Employees:
- 20739
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Head Of Contact Centre, Steering And PerformanceBsh Home Appliances GroupUnited Kingdom
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Head Of Contact Centre, Steering & PerformanceBsh Home Appliances Group Aug 2020 - PresentMunich, Bavaria, GermanyResponsible for global Contact Centre strategy and performance steering at BSH Home Appliances Group.
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Group Manager - Customer ServiceBsh Uk & Ireland Jun 2015 - Aug 2020Kettering, England, United KingdomLeading an operation of 240 FTE managing Customer Service delivery for BSH UK & Ireland. -
Senior Operations ManagerIgo4 Jun 2014 - Jun 2015Peterborough, United KingdomLeading an operation of 140 FTE managing Sales & Service performance for iGO4 and their Affinity partner brands across Motor, Home and Telematics insurance products. -
Operations Leader - John Lewis InsuranceRsa Jun 2012 - Dec 2013Operations Leader managing Sales, Service & Claims performance for John Lewis Insurance. Responsible for leading a team of 130 FTE and nine Team Managers across a book of Home, Pet, Wedding and Event products. -
Project Manager - John Lewis ClaimsRsa Jan 2012 - Jun 2012Programme managed the implementation of John Lewis contract for all Claims processes.
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Customer Service Leader - Pet ClaimsRsa Jul 2010 - Jan 2012Launching a new Pet Claims department leading a team of 140 FTE to manage the claims service for high profile Affinity client partnerships including: Tesco, MoreThan, Marks & Spencer and Home Retail Group (Argos / Homebase).
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Operations Planning LeaderRsa Jan 2007 - Jul 2010Leading an Operations Planning function and team of analysts, responsible for workload & budget forecasting for 420 FTE across six sites.
John Mathieson Skills
Frequently Asked Questions about John Mathieson
What company does John Mathieson work for?
John Mathieson works for Bsh Home Appliances Group
What is John Mathieson's role at the current company?
John Mathieson's current role is Head of Contact Centre, Steering and Performance.
What skills is John Mathieson known for?
John Mathieson has skills like Stakeholder Management, Performance Management, Management, Call Centers, Leadership, Change Management, General Insurance, Customer Experience, Financial Services, Business Process Improvement, Contact Centers, Budgets.
Who are John Mathieson's colleagues?
John Mathieson's colleagues are Paulina Misiak, Claudio Dávila Barquero, Wes Trout, Hari Teja Sadhanala, Hendrik Kretzer, Andreas Wechsler, Yihua Zhou.
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John Mathieson
London Area, United Kingdom -
2nda.gov.uk, prospectlaw.co.uk -
1ineos.com -
3bnymellon.com, ntrs.com, ntrs.com
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