John Painter Email & Phone Number

Washington, District Of Columbia, United States

Washington D.C. Metro Area

Washington D.C. Metro Area

Fairfax, Virginia

Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.Monitor and respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.Install and configure applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).Provide software and system troubleshooting and support.Provide technical support and training to end-users.Maintain current knowledge of relevant technology as assigned.Participate in special projects as required.Responsible for the installation, repair, configuration and preventative maintenance of cryptographic, voice, network equipment and VTC suites/or network computer equipment. Exhibit an understanding of engineering application configurations and integration with wide area networks. Answers internal inquiries and troubleshoot software and hardware failures either in person or on the phone. Perform hardware and software moves, adds, and changes. Ensure systems and related equipment are in working condition. Maintain records on repairs, downtime changes, and updates. Monitor and respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

Serve as Hardware/Software Technician responsible for Imaging and configuring various models of laptops for FERC employees.Effectively install software and various applications.Deploy and install laptops/desktops to FERC employee's offices while ensuring everything works and is properly installed. Maintain neatness in deployments.Effectively transfers data using SCCM from original computer to new machine while ensuring all data is properly transferred without errors.Communicate, answer questions, and explain various situations and problems that might occur with the user. Allow users to have a higher understanding of their new PC.Productively work with a team of IT professionals to ensure a high level of quality and understanding.

Alexandria, Virginia

Duties:Serve as QC Technician responsible for the installation of software to computers and laptops.Effectively transfers data from original computer to new machine while ensuring all data is properly transferred without errors. Diagnose and troubleshoot defective and broken Monitors, Desktop PCs, Laptops, Printers, Scanners, and Various Storage Devices.Utilized familiarity with internal and external computer hardware components Install and test all drivers, and provide assistance to the end user to reconfiguring video to replicate the original image, look, and feel of the computer system. Install and test printers using programs that are commonly used by the client and end-user.Provide assistance with keeping quality control of assets in and around work environments.Work with customers to ensure that they’re satisfied with the end results and provide recommendations and solutions in events that the customer isn’t satisfied. In addition also ensure that the corresponding EAMS ticket is completed.

Serve as QC Technician responsible for the installation of software to computers and laptops.Effectively transfers data from original computer to new machine while ensuring all data is properly transferred without errors. Diagnose and troubleshoot defective and broken Monitors, Desktop PCs, Laptops, Printers, Scanners, and Various Storage Devices.Utilized familiarity with internal and external computer hardware components Install and test all drivers, and provide assistance to the end user to reconfiguring video to replicate the original image, look, and feel of the computer system. Install and test printers using programs that are commonly used by the client and end-user.Provide assistance with keeping quality control of assets in and around work environments.Work with customers to ensure that they're satisfied with the end results and provide recommendations and solutions in events that the customer isn't satisfied. In addition also ensure that the corresponding EAMS ticket is completed; Department of the Army/Family, Morale, Welfare and Recreation Command; Assist within the management of the organization by serving as an office automation assistant.Responsible for the effective transfer and termination of data and files. Purged various files in adherence to established rules and regulations.Aided in the cleaning of office space and cubicles to provide assistance to employees and managers relocating to San Antonio, TX due to BRAC (Base Realignment and Closure) .Served as property manager responsible for conducting inventory of various office equipment such as; copiers, laptops, and blackberries ensuring that each equipment/receipt holders physical equipment matched the inventory records. Ensured the availability of necessary reference materials for guidance on matters to be discussed, such as directives, policy decisions, reports, technical and legislative material, and other backup materials as required to facilitate decision making.