John Pappas Email & Phone Number

Own and implement multiple moderate to complex projects, pertaining to compliance and discretionary issues while adhering to strict project timeline.Collaboratively work with multiple stakeholders across departments to collectively achieve project goals while meeting the customer’s needs.Draft and update contract verbiage in order to maintain compliance within state statutes.Review technical specifications for projects, validate outputs, and create post-implementation documentation.Actively participate and co-lead in data calls and system inquiries.Research legal mandates/statues and review legal/confidential documentation.

Provided customer service to clients, while effectively negotiating and settling claims in a timely manner.Explained coverage details and assisted policyholders with questions and concerns. Worked effectively independently and with team members to achieve customers needs.

Maintained contact with several high-volume clients, ranging from financial to pharmaceutical institutions. Provided excellent customer service to meet the needs of the customer. Assisted with printing and fulfillment needs.