John Phan Email & Phone Number

Phoenix, AZ, US

Tempe, Arizona

• Providing value to students, faculty, and staff through creative product solutions with focus on transfer students, transfer experience, and course articulation. Partnering closely with the provost office guiding.
• Lead the product lifecycle, create product roadmaps, and provide direction in the development and delivery of products supporting student success. Lead and manage product teams leveraging Agile methodologies and JIRA.
• Lead the product team, developed use cases, and functional specifications for the development of a community college facing portal for transfer pathway collaboration.
• Manage the Transfer Guide product, a web application designed to facilitate degree exploration, personalized transfer pathways and course articulation, for iterative enhancement and fixes.

Tempe, Arizona

• Liaison between the business (Provost) and the technology organizations. Participate in designing solutions and writing requirement specifications, develop and execute test plans and work with technical staff to build.
• Developed use cases and functional specifications for Transfer Guide, a web application designed to facilitate degree exploration and personalized transfer pathways for prospective students. As a product, managed.
• Developed use cases and functional specifications for uAchieve/DARS dependent projects that require consumption of degree audit data.
• Developed and organized epics, user stories, and workflows for the Interactive Degree Planner project, a product designed to facilitate the personalize planning of a student’s degree plan.

Cedar Rapids, Iowa Area

• Learning management system (LMS) project management and product management for fulfillment of Texas training and assessment programs. Planned, scheduled, and collaborated with internal and external stakeholders and.
• Developed technical requirements and use cases for RFP (Request for Proposal) as part of LMS vendor selection review committee recovering failing program, this led to successful selection of vendor and system that.
• Managed design and deployment of Desire2Learn LMS hosting 2 multi-year state programs, successfully serving web-based training and assessment to over 200K teachers.
• Oversaw India based QC (Quality Control) team, supporting annual LMS system enhancements, system maintenance, and web-based training and assessment content.
• Developed and documented LMS support process for internal support call center and tier 2 support staff, providing training for upwards of 100 support staff.
• Directed QC of web-based training content and assessments for 3 statewide programs. TELPAS (Texas English Language Proficiency Assessment System) and TAKS-Alt (Texas Assessment of Knowledge and Skills – Alternate).

Cedar Rapids, Iowa Area

• Managed and provided day-to-day IT support for executives and assistants. Collaborated with remote deployment teams deploying new or replacement computer systems for internal staff.
• Managed refurbishment and allocation of unused floor space, consolidating multiple smaller PC build rooms into 1 primary PC build room for setup and deployment of new PCs.
• Documented processes in remedy helpdesk software system and communicated information either verbally or in writing to customers, management, and peers providing previously undocumented key information on system.
• Assigned technical escalation point / technical mentor for other team members.

Cedar Rapids, Iowa Area

• Training technology specialist identified and implemented technologies to improve training in corporate environment for HR and training departments. Managed day-to-day administration, maintenance and support for.
• Project managed, designed, and implemented company-wide online benefits enrollment and selection solution, serving over 7,000 employees.
• Deployed video conferencing equipment to 30 local and branch offices offering virtual presence in long distance training and meetings, reducing travel expenses.
• Maintained Polycom global management system server support for videoconference systems and network.
• Implemented McLeodUSA STAR Quality employee training and certification program within LMS platform through use of web-based SCORM compliant modules and assessment tools, improving employee work quality. All employees.
• Developed and implemented custom Microsoft Access database form to mass import training data from onsite classroom training to LMS, eliminating manual entry of completion data within LMS platform.

Cedar Rapids, Iowa Area