John Thompson Email & Phone Number

General Manager (Lynnfield, MA)Managed all aspects of daily operations for busy gourmet ice cream shop.- Worked to keep costs in line with budget requirements.- Performed weekly inventory and food cost reporting as well as watched quality control.- Handled hiring, training and scheduling of new personnel. - Coordinated with other retailers for successful Market Events such as Yappy Hour (for dogs) and Story Hour.

Burlington, Ma

General Manager (Burlington, MA & Salem, NH)Directed 20+ supervisors and employees in busy café with more than $30K in weekly sales. - Handled all aspects of daily operations: Food cost, weekly inventory, hiring, scheduling, new employee orientations and quality control. - Solved problems proactively.- Acted as customer liaison to ensure the most positive customer experience. - Consistently met or exceeded sales goals and in Top 10 of food cost control.- Special… Show more General Manager (Burlington, MA & Salem, NH)Directed 20+ supervisors and employees in busy café with more than $30K in weekly sales. - Handled all aspects of daily operations: Food cost, weekly inventory, hiring, scheduling, new employee orientations and quality control. - Solved problems proactively.- Acted as customer liaison to ensure the most positive customer experience. - Consistently met or exceeded sales goals and in Top 10 of food cost control.- Special project: Assisted in the planning, managing and facilitation of 2 café remodels Show less

Andover, Ma

Assistant Manager (Andover, Beverly and Woburn, MA) Oversaw all daily operations and employees in busy restaurant with $30-$60K in weekly sales.- Managed food cost, inventory, hiring, scheduling, new employee orientations and quality control. - Assessed and resolved store problems.- Maintained positive customer relations. - Special projects: Managed and stabilized food cost; Reworked and implemented successful training program.

Melrose, Ma

General Manager (Melrose & Andover, MA) Managed all daily bakery operations and employees.- Hired, onboarded and scheduled all management and crew personnel.- Managed food cost, inventory and quality control. - Built sales through local marketing.- Worked with community to build relationships and goodwill.