John Tobin Email & Phone Number

Troubleshoot and verify diagnosis and qualify repair plan.Repair and replace HW for desktops, portables and TV’s onsite.Follow all WWTS procedures and complete all WWTS paperwork necessary for call completion and collection.Provided +90% customer satisfaction rate.

Greater Atlanta Area

Engineered MS Exchange ’03 ’07 ‘10 solutions on MS Server ’03 ‘08-R2 AD networks built within Hyper-V and VMware environments. Deployed scores MS Exchanges servers (multiple roles) within multi-site and multi-domain environments, focused on security and reliability including disaster recovery. Migrated hundreds or thousands of AD accounts (users, OUs etc.), their mailboxes, calendars and folders using VB scripts.

Engineered client-server, wireless network solutions for small businesses, SOHO’s and light industrial businesses.Provided excellent in-store and onsite technical repair services, including OS and data migrations, data recovery, hardware and software installation and troubleshooting failures, call tracking.Created marketing materials to attract new business. Successfully quoted, closed, engineered and delivered solutions for customers ranging from home users to small light industrial.Created curriculum and led classes on PC skills, MS Office etc

Beaverton, Oregon

• Cultivate and maintain relationships with technology partners and customers using teleconferencing and forums. • Online marketing efforts included authoring text for website, leading or participating in online industry forums, creating and maintaining national Google and Yahoo! adwords campaigns. Sales• Create and maintain all pre-sales media, presentations, contact and follow-up e-mails, and price lists.• Maintain Sugar CRM database, managed sales processes, conducted detailed contract negotiations.• Closed 40% ($250+k) of total fees in initial 30mos. of business.Training & Reseller Development• Created Reseller Manual and online instruction.• Trained new sales team to use CRM, product & market view, and contract negotiations.

Portland, Oregon Area

• Day-to-day operations of Desktop and Network Admin duties.• Desktop HW/SW standardization and HW tiering.• Branch Office Expansion: Deployed new offices within 30 days. • Disaster Recovery –Sudden flood forced relocation of servers.• Network Infrastructure Redesign (NiRD): Designed and migrated 6 NT4 servers into 4 Win2003 servers in an Active Directory environment. Redesigned file structure, server services, Exchange 2003, security, IP DNS/WINS, DHCP schemes. • Migrated 120 users to WINXP

Wilsonville, Or.

• Remote, deskside and phone support for 600+ PC users. • Domain Admin: NT4, NetWare 5, TCP/IP IPX/SPX network• LAN/WAN resource management, user, file, email and printers.• Citrix Metaframe, VPN configuration, Oracle & UNIX support.• Provided QA testing and documentation of applications.• Documented troubleshooting procedures for recurring issues. • Configured PC's and notebooks for 'First Use' – including transferring user data and environment configurations.• Project coordination and strategic planning of new software/hardware rollouts.

Beaverton, Or.

Trainer - Created 3-week curriculum including lectures and quizzes for phone technicians using an innovative teaching technique that reduced average call-times by 25% for new technicians in their first two weeks on the phones.Mentor - Answered 60-300 calls a day from technicians needing help to solve PC customers' HW/SW issuesPhone Support - Provided frontline support for WIN 95/98 customers.

Mcse Nt/2000, Microsoft Certified Systems Engineer

Bachelor Of Arts, Political Science International Relations

Activities and Societies: The Daily Nexus, Model U.N.