John Webb Email & Phone Number

Oklahoma City, Oklahoma, United States

- Functional QA technician in software development industry. - Functional software testing on iPhone, Android, MacOS, and Windows operating systems - Documentation and tracking of software issues using JIRA ticketing system. - Design and execution of test cases to perform sanity passes of software. - Direct verbal and written communication with software developers, product managers, and designers - Triaging and assigning bugs to developers, and verification of bug fixes… Show more - Functional QA technician in software development industry. - Functional software testing on iPhone, Android, MacOS, and Windows operating systems - Documentation and tracking of software issues using JIRA ticketing system. - Design and execution of test cases to perform sanity passes of software. - Direct verbal and written communication with software developers, product managers, and designers - Triaging and assigning bugs to developers, and verification of bug fixes and updates - Training of new employees and created onboarding training documents Show less

Harrah, Ok

- My personal art business that specialized in wood burning or pyrography art - Created custom commissioned works by customer request- Specialized in handmade high-quality detailed illustrations, and portraits - Participated in art sales at local art shows and events

Oklahoma, United States

- Help desk worked under a contract with the Department of Defense to provide support for the US Army's official Army Knowledge Online website. - Required the technical knowledge and research of a wide range of computer related issues. - Required strong oral and written communication skills. - Documented tickets digitally recorded all calls and composed follow up emails for all customer inquiries. - Provided customer account and password reset support by performing strict… Show more - Help desk worked under a contract with the Department of Defense to provide support for the US Army's official Army Knowledge Online website. - Required the technical knowledge and research of a wide range of computer related issues. - Required strong oral and written communication skills. - Documented tickets digitally recorded all calls and composed follow up emails for all customer inquiries. - Provided customer account and password reset support by performing strict identity verification procedures, to secure and protect private and personal information. - Escalated all unresolved inquiries to the Tier 2 help desk for further review. - Received and responded to over 100 customer calls a day. - Required obtaining a government security clearance Show less

Oklahoma City, Oklahoma, United States

- Work involved printer fleet management for large and small companies. - Collected billing information from over 5000 client printers each monthly billing cycle. - Experience gained with laser printer and digital copier maintenance and operation. - Utilized excellent customer relations skills. Communicating with customers in person, over the phone, and through email. - Managed the toner inventory needs at client locations monthly. Restocking on-site toner supplies and… Show more - Work involved printer fleet management for large and small companies. - Collected billing information from over 5000 client printers each monthly billing cycle. - Experience gained with laser printer and digital copier maintenance and operation. - Utilized excellent customer relations skills. Communicating with customers in person, over the phone, and through email. - Managed the toner inventory needs at client locations monthly. Restocking on-site toner supplies and collecting all used toner cartridges for recycling. - Responsible for managing Precision's warehouse inventory needs weekly, ordering and restocking toner supplies as needed. - Maintained and operated a company vehicle. Show less

Bachelor Of Arts - Ba, Fine/Studio Arts, General

Associate'S Degree, Computer Science

Associate in Applied Science - Computer Science - Cyber Information Security Certificate of Mastery - U.S. Computer Systems Support.