John West Email & Phone Number

Colchester, United Kingdom

Servicing motor and household insurance policies for own brand and affinity brand customers. Working on residential & buy to let home insurance, private car, goods vehicle, motorcycle, motorhome and caravan.• Policy amendment & re-quote• Selling extension product - breakdown cover, legal, personal accident, key cover• Accounts queries, payments• Handling complaints and retaining dissatisfied customers• Household claims notification• Maintaining motor and household claim records • Queries from Police, MIB, third party insurers and solicitors

Colchester, United Kingdom

Working mainly on night shifts, handling household emergencies for Aviva and other insurance companies. Including validation of claims taken by junior and probationary staff.Member of quality control team: carrying out audits encompassing accuracy of coverage, limits and delegation for staff at all levels.Dealing with alarm service enquiries including sales and renewal queries, maintainance queries and fault notifications.Initiated the first responce to several major incidents including the Bunscefield Oil Depot explosion.Duty first-aider and fire warden

Abberton, Essex

An active member of Governing Body to support Head and staff in a busy and growing village school. On the finance commitee at a time when difficult decisions had to be taken to allow the future development of the school. Worked as a mid-day assistant and set up first-aid refresher training occuring on a termly basis.