John Parker Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas

- Receive first notice of loss and determine eligibility for coverage- Opening new claims for service writers or directly with the customer for verified covered losses.- Document damages as well as reviewing additional documentation and photos as needed on a case by case basis.- Assist fellow claims examiners with adjudicating claims as needed.- Reviewing invoices to assure all pertinent information is located and issuing payment.- Conducting new hire training and updating material as needed at the request of management team.

Austin, Tx

- Conveyed current policy, procedure and compliance information to employees.- Met with company and department leaders to gather information for new trainingcourses.- Incorporated new curriculum to meet changing needs.- Used diverse technology resources to provide an engaging experience.- Conducted new employee orientation to foster positive attitude toward organizationalobjectives.- Effectively trained instructors and supervisors on techniques for managing employees.- Collected information about course success and participant satisfaction.- Evaluated the effectiveness of training programs and recommended improvements toupper management.- Conducted evaluations of current and projects training requirements to enhanceprogram quality and efficacy.- Coordinated spaces and materials for all training classes.- Identified staff vacancies to quickly recruit, interview and select applicants to fillpositions.

Austin, Texas

- Wrote, optimized and monitored training processes.- Trained new technical trainers to ensure consistency in customer service and quality.- Authored new training procedures and manuals for instructors.- Designed training materials and examinations and facilitated cross-functional training.- Provided feedback on individual actions, behaviors and verbal responses.- Provide coaching and issue corrective action as needed based on performance.- Developed lesson plans to teach course materials according to schedule.- Tracked class attendance and student progress.- Provided remote training options to reach a wider audience.- Created and utilized lesson plans and teaching materials to enhance classes.- Conducted new employee orientation to foster positive attitude toward organizational

Austin, Tx

- Resolved customer issues in a clear, courteous and straight forward manner.- Demonstrated professionalism and courtesy with customers at all time.- Created cases and claims for damaged, lost and displaced packages.- Resolved problems with malfunctioning products.- Mentored customer service representatives to ensure smooth transition to productionenvironment.