• Plan, produce and present bespoke technical demonstrations of 24sessions.• Foster relationships with technical stakeholders at prospective organisations.• Own the technical aspect of the Sales cycle as the primary point of contact for all technical questions.• Maintain expert product knowledge to assist in use case discussions.• Drive POC projects when necessary to validate technical competency/compatibility.• Produce and maintain documentation/demo videos to be used by Customers and the Sales team.• Liaise internally with development, product, CSMs and Sales.• Complete and amend RFI/RFPs. • Create, configure and maintain customer instances: MySQL database, AWS Athena.• Build/maintain Postman API collection for client use. Consistently improve API documentation.• Manage/demo integrations with other systems.• Help design and maintain custom booking forms using 24sessions API.• Produce/edit mock web pages for bespoke customer demos.

• Daily interface and close working relationship with clients• PgSQL, JSON databases, AWS, APIs, Git, Linux Ubuntu, Python pandas• Rapid response/solution to production issues. 24 hour on-call rota• Maintain the stability of operations across the platform• Produce and review system documentation• Fast paced/swiftly evolving startup environment• Quantitative analysis/datafix delivery within financial system • Deployment/scheduling of production releases through Jenkins • Assist in the training of new starters

- Bespoke technical solutions in tandem with client needs- Client on-site visits/ management of key relationships- Early go-live support- General maintenance of production environment- Daily use of SQL, PL/SQL, SSRS, SSIS and Visual Studio- Salesforce/Jira- Back-end software development.- Training new starters.

- Managing relations with new clients- Writing Press Releases in line with audience sensibilities.- Cold calling relevant publications.- Client Social Media Management with target market in mind.- Networking with Media professionals.

- Voice of a busy and understaffed IT department.- Answered/redirected/resolved all incoming calls.- Provided broad technical support to medical staff with strict and immovable deadlines. - Conflict resolution skills essential.

- Worked with children of varied ages.- Ensured safety and wellbeing for all in my care.- Facilitated an enjoyable experience and encouraged personal growth.- Had a great time.