Technical Account Manager
Current- Responsible for onboarding top global clients, such as TripAdvisor, BMW, and Claro, onto Surfly's product. I optimized the process with custom webpages and project management tools, boosting efficiency, NPS, and time-to-value.- Assist in pre-sales discussions with Account Managers and sales representatives, offering technical input to the decision making process of the customer. Occasionally you will also assist in demo’ing Surfly and its integrations to customers.- Manage customized implementation via standard methodology at new clients to get the technology up and running/demonstrate its capabilities within a specified time frame.- Assist customers’ technical requests and take care of any technical issues. Build strong customer relationships, especially with key customer stakeholders and sponsors. Always strive to provide exceptional customer experience and manage customer expectations while leading them to satisfaction. Keep track of key account metrics, where you communicate the progress to both internal and external stakeholders.Take initiative in identifying growth opportunities.