Marko Puškarić Email & Phone Number

Amsterdam, North Holland, Netherlands

* Leverage technical expertise to effectively manage customer relationshipsProvide technical guidance during solution design, ensuring seamless product adoption while optimizing costs and minimizing complexity for customers* Proactively monitor customer environments to anticipate potential issues, ensuring optimal performance and reliability of deployed solutions* Build strong relationships with customers by understanding their long-term business needs and technical challenges, collaborating closely with internal Sales, Engineering, and Product teams

Amsterdam, North Holland, Netherlands

Providing white glove managed service of customers' entire WAN solution.* Front figure being able to answer any commercial, technical or project related question* Spearhead core project discussion* Chair operational/project calls* Lead monthly service reviews with senior management in several regions, backed by data driven performance values* Liaison customers interests with vendors/suppliers and bridge the gap between* Drive project success by following up on open projects with various PM teams* Create and implement scalable sales tech admin processes and design/revise documentation * Escalation point for P1 incidents* Elevate customer experience as customers first point of contact for account related concerns* Work with Technical Consultants in solution design and lead implementation of intricate architectural work* Engage, as L3 support, during high priority incidents to troubleshoot issues and work with vendors to find solution

Prague, Czechia

Member of Senior UK/US Solutions Consultants team in Enterprise Presales, accountable for 50k+ GBP MRR accounts. Liaison between internal and external solution stakeholders to achieve customer expectations and deadlines.* Design Cloud, (SD)WAN, Voice/Video, Transmission and Infrastructure solutions that correctly capture customer requirements and take into account their future plans and pricing* Take ownership over all technical parts in RFQ/RFI/RFP responses* Systematically manage relationships with largest Enterprise accounts* Investigate potential opportunities for still untapped revenue growth* Work with Account team to negotiate best solution pricing and all 3rd party components* Document all non standard solution segments and reason them in front of appropriate Technical Design Authority* Travel to customer premises for meetings/workshops and present to customer’s senior board* Run PoC for new products and translate customer feedback back to Products team

Prague, Czechia

* In house development of system for tracking financial and academic student records. Modularly built in FileMaker with API connections to other software solutions: Moodle (VLE), Daylite (CRM) and MoneyWorks (Accounting).* Network design/administration (physical/wireless)* Virtualization (ESXi) - Consolidation of various physical servers. Pushed the habit of software testing in virtual environment before deployment.* First deployments of digital signage (design and feed automation), printing system and ticketing system* Estate wide network redesign by implementing 802.1q and resilient multi-WAN solution* Guest lectures for Faculty of Computing on topic of networks, Internet and computer security