John Bonn Cunanan Email & Phone Number

• A solutions-focused senior manager with high level of business acumen and record of achievements developed in almost 20 years of top-level management experience.• Expertise in managing entire process operations with an aim to accomplish organizational plans and goals successfully.• Six Sigma Greenbelt Trained. Project Management Trained.• Abilities in coordinating with internal/external stakeholders for running successful business operations and experience on implementing procedures and service standards for business excellence.• Distinction in ensuring delivery of high quality services to support customer’s business needs and achieving continued above & beyond customer satisfaction, increased sales output, and/or effective revenue cycle management, by effectively collaborating with team managers and team members.• Dependable, driven, and solutions-focused with excellent interpersonal, communication, problem solving, and organizational skills with proven abilities to lead and motivate teams, drive projects to successful completion, and convey complex or technical requirements/data.Key Deliverables:Operations ManagementManages daily business process and back office operations, reviews and analyzes reports, records, and data to ensure all quality, efficiency, and productivity standards/targets are met. Analyzes group performance, data, and reports sent by the clients, Q.A., and Workforce. Interprets data and communicates results and action plans to staffs, team leaders, and group managers.Strategic PlanningFormulates business plans in consultation with top management and group managers for organizational development. Develops long term and short term strategic plans to enhance operations.Team BuildingBuilds dynamic teams across operational areas. Mentors performers and develop future leaders. Forges a unified and highly motivated teams and groups/divisions.

Listed skills include Call Centers, Team Management, Bpo, Performance Management, and 40 others.