John Borgen Email & Phone Number

Portland, Or, Us

Dayton, Ohio, Us

Alpharetta, Ga, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

The Success Specialist plays a critical role within the Customer Success Group (CSG), serving as a strategic advisor and hands-on product and platform expert to the company’s largest, most complex enterprise customers. It is also part of the larger Success Services brand, which is the integrated suite of service offerings that help customers get results faster. You will build and develop deep relationships within the organization between our Cloud products teams, our Customers for Life organization, our Partner Alliance team and Salesforce University to expand and deliver expertise and capitalize on existing Customer Success. The Success Specialist fuels the expertise of all customer-facing roles to maximize the rate of customer success, adoption and retention. This strategic role works to build greater numbers of experts on our internal team, within our partner ecosystem and in our customer community. Additionally, you will add credibility at all stages of the customer lifecycle (pre and post sales) and help our customers understand “how” to best implement, consume and maximize their investment in salesforce.com through the development and distribution of Success Accelerators. Success Accelerators are targeted engagements designed to address specific areas with concrete business goals and cover a range of technologies & solutions.The process of maintaining the highest understanding of how our customers implement and use our products requires regular and direct contact with prospective customers, our existing customer base, and our partner ecosystem. You may also participate in a technical consulting role in our earliest implementations.

Teach classes, design content, manage the on-boarding program for the Hillsboro office.Responsibilities Include:* Technical training delivery, primarily classroom instructor-led and virtual instructor-led. We deliver instructor led classes locally and at customer sites.* Support of the authorized training partner program, including evaluating potential instructor additions, conducting train-the-trainer sessions for new courses and updates, and working with partners to solve customer satisfaction issues* Providing support to course development efforts, including product research, providing subject matter expertise, and training content review* Support and maintain the lab environment used for classroom labs* Other duties as necessary to support Education Services and the success of our customers

As a member of the Technical Support CRM Analytics & Activations Tier 3 team, you will leverage advanced technical expertise to resolve customer case escalations. As a CRM expert you will enable customer success by helping customers overcome crippling technical challenges. You will provide hands on functional troubleshooting, feature explanation, and best practice guidance to the broader Technical Support team to assist Salesforce customers during critical and time sensitive situations. Responsibilities:• Manage highly visible, global and strategic, enterprise cases and ensure 100% customer satisfaction.• Provide prompt and complete resolution to technical challenges and business issues that have been escalated.• Lead the resolution of critical technical issues.• Liaise and work closely with the Salesforce R&D team on escalated technical issues and product roadmap changes/new features.• Provide effective and timely communication about case status to tier 2 and Salesforce management.• Identify, develop and execute training/education gaps or challenges.• Advocate customer's priorities internally within Salesforce.• Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.• Serve as a Subject Matter Expert (SME) in the Analytics & Activation Skill Group.• Be leaders in the group, both on execution but in knowledge sharing. Desired Skills/Experience:• Minimum 2 years T2 Salesforce Administration experience or equivalent

CloudTrigger accelerates your success through SaaSand Cloud solutions. We are an agile Cloud Servicesorganization with an experienced team that hassuccessfully deployed thousands of implementations.CloudTrigger helps customers go to market by delivering repeatable solutions for SaaS applications. Our extensive expertise allows CloudTrigger to deliver ongoing value to customers.Customers come to us because they recognize us as the leader in the marketplace driving continued value beyond implementation. When CloudTrigger engages with their customers they ensure quality, on-time delivery of services and a high user adoption rate.Our promise is delivering best of breed practices, ensuring quality, faster time to market and a faster ROI.

The Preferred Choice in Business Software for Lumber & Building Materials Companies Worldwide. Progressive Solutions delivers top-quality business software solutions for the lumber and building materials supply chain. With some of the top names in the industry using our products to streamline their inventory, order entry, logistics and accounting processes while boosting business intelligence, Progressive Solutions stands out as the preferred choice for companies that take their information seriously.

UI Developer, Database Designer, Sales and Support

Part of the management team for the Vancouver yard.

Hillsboro, Oregon, Us

Supported the ERP application "Falcon". Trained new users and created/documented new processes to improve various pain-points.

Implemented and supported the ERP application BizTrack

Education record

Education record