John Irwin Email & Phone Number

I play a key role in aligning client objectives with our strategic goals by facilitating seamless project delivery. I act as a bridge between clients and internal teams, fostering long-term relationships and optimizing service quality to drive client satisfaction and trust.Key Accountabilities:• Develop strategic roadmaps and execute projects aligning with client goals.• Prioritize deliverables based on strategic importance and commercial value.• Optimize processes for consistent high-quality delivery.• Communicate progress and updates transparently to clients and stakeholders.• Lead teams to achieve targets and contribute to revenue growth.• Monitor performance and address post-launch issues promptly.• Build and maintain strong client relationships for long-term success.

• Delivered strategic projects reducing reliance on subscription revenues.• Provided actionable recommendations through market research and data analysis.• Applied strategies from previous roles to enhance client relationships and business growth.

• Executed market research projects to maximize subscriber value and improve loyalty.• Supported the launch of TalkTalk TV and upsell/cross-sell strategies.

• Managed projects aiding the launch of new products and content monetization.• Delivered strategic recommendations based on market research.

• Provided actionable insights and strategic recommendations through market research.

• Executed a loyalty program for a major hotel chain to enhance engagement and retention.

• Supported research projects with comprehensive insights and recommendations.

Bsc Hons, Psychology

Postgraduate Degree, Marketing