Oversaw and managed SQA and business analyst teams. Led the documentation of business and functional requirements for system changes, implemented new system solutions, and onboarded new clients. Coordinated testing efforts and user acceptance testing with internal and external partners in addition to writing test plans and performing functional testing prior to UAT, regression testing, and defect management. Managed team productivity and quality by reviewing testing results, reporting defects, and teaching tests on software and business processes. Estimated project cost for teams, ensured right resources assigned, managed teams fixed budgets, and supported both internal and external audits.Assumed control of team, budget, and project cost for SQA over targeted budgets, and missing project timelines. Added additional contact resources to improve team business knowledge on how to test systems effectively and help meet project timelines. Utilized business knowledge and additional business resources to train key resources on systems and business process for mortgage and servicing operations. Implemented standard procedures and policy to stand up to multiple internal and external audits. Created and managed resource plan to roll off contractors and full-time employees.· Replaced the PHH legacy origination systems with Encompass e360 for Retail origination and Correspondent channels.· Supported the analysis and testing of migrating 1+ million loans to MSP and 700,000+ customers to new website· Reduced team from 42 resources to 24 in one year, saving company just over $200,000 per year.· Retired 100+ applications, databases, and third-party interfaces, ensuring retired resources provided zero adverse impact to systems remaining in place to support PHH.· Ensured company possessed document functional requirements, test plans, testing results, and business sign offs, with improvements ensuring company remained within compliance and reduced operational risks.

Managed team responsible for managing data rules for mortgage products, pricing, private mortgage insurance and mortgage documents returned to origination, and process systems based on loan parameters enter for each loan. Fielded and managed necessary changes to rules based on business/investor direction, tested changes, released changes to production, and performed business validation. Served as subject matter expert to represent rules engines, origination systems, and processing systems on IT projects to implement system changes. Oversaw conversation completion document management system from PHH legacy system with limitation to new third-party application. Managed new engine to improve speed to market for new/modified document and provided system validation to generate the correct documents, removing manual user selection of documents. Helped implement new pricing engine including reconfiguring existing pricing rules from old engine to new engine. • Reduced amount of resources required to maintain rules from ten to four using reconfiguration of data.• Improved operational procedures reducing the amount of mistakes released to production by 75%.

Served as lead business analyst on various IT projects. Led meetings to document business’s system needs. Made major system changes to support onboarding new clients or investor changes. Implemented new solutions to automate business processes and procedures and integrated with new third-party partners. Managed daily activities for junior BAs assigned to project. Helped define low-level design document, meeting functional requirements. Supported defect review, documented any change controls, and provided post release support. Led several projects on automating business functions to reduce resources and improve speed of originating mortgages. Participated in development of non-conforming underwriting engine, resulting in automated decisions to reduce amount of loans reviewed by underwriting by 65%.

Fielded inbound calls from borrowers for mortgage loans. Built relationship with borrower and gathered personal information to evaluate and offer mortgage solution. Worked with underwriting and borrowers to clear conditions to get loan investor approval. Met or exceeded monthly sales goals set by management. Trained new loan consultants.

Managed overall store operations including customer service, training, employee hiring, scheduling, and budgeting. Improved operations and sales year over year driving higher profit margins for the ownership.