John Morrison Email & Phone Number

Maintain, support, and troubleshoot network devices including desktops, laptops, tablets, printers, scanners, faxes, switches, routers, modems, patch panels, wiring, etc.Provide second level support/training to first level help desk.Respond to emails, calls, and tickets from users regarding company issued devices.Assist with acquisitions of new properties.Maintain appearance of computer equipment, wiring and networking components.Provide timely support assisting end users with software and hardware issues.Install new equipment and remove old equipment.

Baltimore, Maryland

Executive/CEO IT SupportWindows XP/Vista/7/10/Server2008 Operating systems FieryXF printer application supportMicrosoft Office: Word, Excel, PowerPoint, and Outlook; Office 365Troubleshooting basic hardware/software/networking problems/KVM Konica Minolta printer troubleshooting/setup,Epson printer troubleshooting/setupInstall/setup new computer workstations for New HiresRepair PCs(replacing hard drives, CD-ROM, RAM, etc) Basic TCP/IP networking Work independently and with a team Image desktop and laptop LogMeIn Remote Access; Microsoft Exchange Admin Server Reset Password and Resolve issues close, open tickets using Service Now Create/modify user profiles as required Ability to multitask, and over the phone help Problem solving and time management Cisco VOIP Phone Provisioning, Video Conference setup using Crestron, Cisco WebexRefresh computers monthly to newer models according to lease agreementCyber Forensic Tools: Carbon Black Bit9

4835 Hollins Ferry Rd Halethorpe, Md 21227

• Processed over 25 pages of customer mail daily through the computer, to ensure all information is provided to the driver for on-time delivery.• Called 10+ customers daily to update any information needed on the package to ensure accurate delivery.• Searched for 20+ customer suite, apartment, and house numbers through the internet and Company internal address listings.• Repackaged damaged packages for reloading onto the truck for delivery.• Inputted damage package reports into the company system.• Utilized company email to communicate with co-workers between shifts and with customer service representatives out of state.• Handled various wireless equipment:• Operated scanners and printers to perform address corrections, create labels, and change the type of delivery service on packages.• Used wearable wrist scanners to provide real-time updates to customers when they track their packages.

A+/ Net+ Certification Program

Hands on Studying with computer. Used Virtual Lab Simulator

Mass Communication/Media Studies