John Smith Email & Phone Number

New York, Ny, Us

New York, New York, United States

New York, New York

• Process daily bank transfers for our customers, ensuring efficient and accurate transactions.• Investigate and resolve escalated case inquiries within the Banking department, demonstrating problem-solving skills and attention to detail. • Provide exceptional support to top-tier clients (e.g., Airbnb, Upwork, eBay, Walmart) in resolving delayed bank transfer inquiries, enhancing customer satisfaction and retention. • Act as the primary local point of contact for our partner banks and payment providers, fostering strong relationships and smooth communication channels.• Collaborate with various teams (e.g., KYC, Payments, Risk, Compliance) to address inquiries related to ACH or SWIFT/wire transfers, contributing to seamless cross-functional operations.• Serve as the key contact for Team Leaders and Trainers, offering expertise and guidance on operational procedures, resulting in a well-informed and efficient team. • Possess comprehensive knowledge of various operations teams’ functions, making me the go-to person for insights into different departments’ workflows and processes. • Successfully trained all new hires on the Bank Transfers team, ensuring a smooth onboarding process and contributing to a highly skilled workforce.

New York, New York

Customer Care Associate, April 2018-Jan 2019• Provided exemplary support to top-tier clients and customers by addressing their general inquiries promptly and professionally through various channels, including phone, email, and chat. • Skillfully managed and resolved a wide range of customer inquiries, including those related to account activities such as payments, account registrations, and technical issues, ensuring high customer satisfaction levels. • Collaborated effectively with cross-functional operations departments, including Risk, KYC, Payments, and Bank Transfers, to address and resolve account-related inquiries, fostering seamless communication and efficient issue resolution.

White Plains, New York

Security Account Manager, (Jul 2016-Apr 2018)Former client (MASTERCARD, Purchase, NY)• Led a team of 18-20 security officers, overseeing all aspects of physical operations, including hiring, scheduling, training, and payroll management. • Ensured compliance with regulatory requirements, maintaining a safe and secure environment. • Mentored and developed team members, fostering professional growth, and enhancing overall team performance.Assistant Security Account Manager, (Oct 2010-Jul 2016)Security Site Supervisor, (Sept 2007-Oct 2010)Security Officer, (Jul 2005-Sept 2007)Former client (ALLIANCE BERNSTEIN L.P., White Plains, NY)• Supervised team of 6-8 security officers, directing all physical security operations with a focus on hiring, scheduling, and training to build a skilled workforce. • Ensured adherence to compliance requirements, maintaining integrity of the organization’s security protocols. • Provided hands-on mentorship and guidance to team members, fostering their professional development, and upholding a disciplined and supportive work environment.

Yonkers, New York

• Supported bank tellers, loan officers, and branch manager in the daily bank operation functions (banking services)

Mba, Financial Management, 3.8

Activities and Societies: Iona College Alumni Association, MBA ChapterPost Master's Certificate, International Business Graduated.

Bba, Business Management, Finance, 3.71

Activities and Societies: Monroe College Alumni Association, Sigma Beta Delta Honor SocietyDean's and President's List. Also graduated.

High School Diploma, Computer Technology/Computer Systems Technology