Oversaw and led all technology transformation and operations in alignment with the bank’s overall strategic vision. Drove digital innovation, enhancing operational efficiency, and ensuring information security and compliance within the financial sector.Technology Strategy-Developed and executed 5 year strategic plan to grow the bank’s platform, customer base and product offerings.Digital Transformation-Led the bank's digital transformation efforts by modernizing existing systems and adopting innovative technologies.-Implemented new accounting system to replace outdated and unsupported technologies, reduced costs and aligned banks accounting with standard practices.-Enhanced the bank’s in house developed Core to include advanced reporting and real-time integrations with accounting and loan systemsInformation Security-Oversaw the bank's cybersecurity program, ensuring the protection of customer data and compliance with industry regulations.Team Leadership-Built and led a high-performing technology team, fostering a culture of innovation, collaboration, and continuous improvement.-Provided mentorship and professional development opportunities for team members to ensure their growth and success.Vendor Management-Evaluated and selected technology vendors, negotiate contracts, and managed vendor relationships to ensure cost-effectiveness and quality of services.-Monitored vendor performance and held them accountable for meeting service level agreements.Budget Management-Developed and managed the technology budget, allocating resources efficiently to support strategic initiatives.-Reduced IT infrastructure spend by 50%-Reduced IT development costs by over $1M annuallyCompliance and Regulation-Ensured compliance with all relevant banking regulations, data privacy laws, and industry standards.-Collaborated with legal and compliance teams to navigate regulatory changes and requirements.

As a Digital Business Transformation Advisor for Cognizant’s Microsoft Business Group (MBG), I provide strategic, advisory, solution and business transformation services for clients seeking maximum value from their digital investment, alignment to their business goals and low risk to success.  - Lead solution envisioning activities that realize our clients’ digital transformation agendas, utilizing advanced technical and business process offerings and leveraging the entire Microsoft Solution stack including Azure, M365 and Power Platform. - Provide critical skills and pragmatic know-how for designing and leading client engagements that deliver high-performance results balanced with low-risk approaches.  - Blend strategic and operational experience and skills to collaborate with stakeholders at all levels to ensure the business’s priorities are effectively supported, all with strategies to maximize profitability, increase efficiencies, reduce complexities, leverage assets, and develop/retain skilled teams of professionals.Additional activities include: - Business Transformation / Digital Transformation - Solution Architecture, Strategy, and Product Roadmapping across the Microsoft solution stack - Business Strategy / Business Process Optimization - Change Leadership Strategy & Enablement - Cost/Benefit Analysis - Design Thinking - Workshop Design and Facilitation - Assessment Design and Execution

Led efforts for the sales, solutioning and delivery of Business Applications specifically including business process analysis and optimization.Supported and developed strategic Dynamics 365 Advisory projects in the areas of Sales, Service, Finance and Operations. Specific transformation activities included:o Define Digital Strategyo Develop Business Case and Roadmap for Digital Transformationo Program Managemento Process Designo Business Integrationo Process Improvemento Value Realization

Chief Technologist/Practice Lead, Dynamics CRMSupports public sector industry as lead technologist and practice lead for Dynamics CRM solutions, defining and building all solution offerings and IP as well as overseeing customer implementations. Supports sales and solutioning teams to develop RFP responses and estimates, and works closely with business offering lead counterpart to establish go-to-market strategy and solution portfolio.Developed solutions that cover breadth of technologies utilizing Dynamics CRM as core architecture and platform, including accelerators and IP for Public Sector Case Management, Citizen Service Portals, Judicial and Legal Case Management, Eligibility Programs and License and Permitting, as well as framework to re-platform legacy applications onto Dynamics platform. GM, Americas CRM PracticeFocused on Microsoft Dynamics CRM, AX and Salesforce.com solutions as Americas lead of Business Process as Service (BPaaS) organization, driving new opportunities in all industry segments targeting Public Sector, Financial Services and Automotive. Reduced costs and risk by providing flexible “as service” solutions, consulting with customers to develop business applications that directly impact their overall performance and efficiency. Worked closely with industry solution leads to ensure solutions fit within industry trends and to steer direction of IP; and worked directly with account teams to drive new business and solution new opportunities within each industry.Coordinated closely with delivery organization to facilitate handoff of solutions and to provide overall project guidance on every engagement. Achieved tenfold increase in pipeline and closed multiple new logos across all industry segments.Practice Principal, Americas CRM PracticeHired to rebuild Americas CRM practice as lead for Public Sector and Financial Services under new leadership in HP, successfully restructuring team with focus on business consulting skills.

Held multiple leadership positions within IT consulting organization both within US and Global divisions, driving growth across several lines of business.Served as Global Sales and Success Management Lead for hosted Dynamics CRM and BI offering, Avanade Online Services. Worked with legal departments to author agreements and negotiate customer and third-party contracts.Developed solution architecture and strategy of global hosted offering and provided necessary resources to support customers throughout their lifecycle with organization. Increased pipeline by $75M for Dynamics CRM and $150M for BI globally; more than tripled sales; and increased global deployment footprint. Led 100 delivery resources tasked with building and implementing custom Dynamics CRM solutions for customers across US and Canada as North American Dynamics CRM Service Line Executive and Dynamics CRM Practice Director. Managed this practice for 5 years and was one of founding members of practice. Deployed solutions across multiple industry segments, including Financial, Healthcare, Public Sector, Insurance, Professional Services and Retail. Instrumental in growing this practice, increasing headcount by 10x and increasing revenue by 15x, with sustained year over year 35% growth. Member of team that successfully negotiated acquisition of another consulting organization into practice, which greatly increased market share within US.

Provided IT consulting services primarily for CRM call center designs and implementation as well as telephony deployments. Provided subject matter expertise for CTI implementations across firm. Project manager and lead architect for Siebel/Genesys implementation to enable call and data routing between several call center sites located globally. Saved over $500K in telecommunication charges within first 3 months of implementation as solution optimized call routing between centers.Project manager for call center automation project that implemented Genesys CTI product suite with custom applications and infrastructure to automate interaction of over 3,500 customer service representatives and 1,000 Intervoice IVR ports distributed nationally over 27 call centers.Lead architect for design of 3-1-1 contact center implementation that integrated over 50 city agencies, providing single point of contact for all non-emergency inquiries within city.Lead architect and manager for design of enterprise telephony system, including IVR and CTI (Genesys Labs) interfaces, which encompassed nationwide telephony network linked to centralized IVR across several physical call centers.Oversaw numerous call center assessments, analyzing both process and technical functions. Compared centers against industry best practice; identified gaps; and provided solutions and roadmap to implement changes, which often led to additional follow-on work to perform recommended enhancements.