Jon Abbott Email & Phone Number

Point of support for Cablevision, News12, and Newsday entities to troubleshoot and diagnose software and hardware issues, account management and profile issues.•Answer and troubleshoot all technical queries and problems.•Used Active Directory for account unlock/password resets, add/remove network drive access, push applications, and update organization roles.•Use of ServiceNow and Prizm ticketing system to document caller incident/request and generate reports.•Wireless devices troubleshooting and support.•Printer troubleshooting and driver installation.•Extensive use and troubleshooting of all Microsoft Office applications.•Pushed software installs and updates remotely throughout the entire company.•Setup and troubleshooting of VPN accounts. Installed VPN related software and assisted customers with setting up their PIN and first time login.•Coordinating bridge calls for multiple support teams to troubleshoot and resolve business critical issues.

Installed hardware and software for PCs, Apple computers, laptops, tablets, and handheld scanners.•Configured new computers, laptops, tablets, and handheld scanners.•Maintained Windows user accounts, which includes password resets, account unlocking and disabling. As well as setting up new users for email and internal applications.•IBM POS support.•Cell and store telephone system troubleshooting and support.•Removed viruses and spyware from PCs.•Responsible for troubleshooting hardware and software issues.•Maintained all computers, laptops, printers, tablets, handheld scanners, copiers and faxes.•Repaired and upgraded computers.•Work with IT vendors on implementing hardware in store and other project management.

Installation and configuration of network.•Maintenance and upgrade of hardware and software.•Removed viruses and spyware from PCs.•Implementation of backup system.•Build workstations to specifications.•Created an automated CD package for installation and configuration at remote sites.•Troubleshooting hardware and software issues.