Jon Anthony Email & Phone Number

Olathe, Ks, Us

Overland Park

Manage all aspects of IT cloud operations that performs centralized trouble resolution for an 24 x 7 Service Desk, desktop support, Network Operations Center ( NOC), Infrastructure support and tiered support for SaaS, PaaS, IaaS, hosted and managed environments. Major initiatives include a complete redesign of alerting and monitoring driven by KPI’s, metrics and SLAs; process work flows for standardization and providing a single view for all of operations to manage and work from. All done in part by utilizing ITIL and Agiles stand up meetings to drive communication, process and foster accountability. Developed centralized documentation source ( SharePoint), VOIP, monitoring platform ( Atlas/Science Logic) and incident management tools( Service Now and ConnectWise) and processes. Responsible for security vulnerability remediation, system deployments, escalation management and hiring/firing and employee development. Key liaison between the business and technical teams with the ability to articulate technical terms to no technical decisions makers.

Kansas City, Missouri Area

Manage all aspects of Windows, Unix and VmWare engineering and operations infrastructure in support of DST financial and healthcare sectors. Initiatives include: automation of systems builds and disaster recovery exercises, infrastructure optimization, incident management, service management, merger acquisitions, cost reduction, large scale security implementations for Dell one Identity IAM, technical project management for AD and Centrify implementations, EMC Unity, VMAX and Isilon storage migrations, data center migrations and consolidations, hiring, employee development and manage technical staff(s) of which supports the Plan, Build, Run (PBR) model. Manage contracts, vendor management, budgeting and internal budgeting (capital and operating), departmental processes, managing to SLA’s for client satisfaction using the ITIL framework. Trouble isolation tools which includes Remedy 7.5, BMC patrol suite, and varied technologies such as Windows 2008/2012, Vcenter 6, IBM AS400, HPUX, AIX, Solaris, Red Hat Linux. Manage scheduling, training, escalation resolution, implementation, reporting. Change management, release management, configuration management, availability management, capacity management, CMDB and problem management.

Manage all aspects of engineering and operations infrastructure staff in support of the SaaS production and disaster recovery data centers using the ITIL v3 framework and best practices. Initiatives include developing and managing Business Continuity (BC), developing an enterprise security team and policies, technical project management, data center migrations and consolidations, asset management, hiring, employee development and manage technical staff(s) of which supports tier I-III and the Service Desk. Manage contracts, vendor management, budgeting and internal budgeting (capital and operating), departmental processes, Share Point documentation and developing OLA’s and SLA’s around the build out and implementation of Oracle/SQL databases, Linux/Unix/Windows systems, Cisco networking platforms, Netapp and Hitachi storage. Managed ITIL and trouble isolation tools which includes Remedy 7.5, Microsoft CRM, Nagios management, and Change Gear, Manage scheduling, training, escalation resolution, implementation, acceptance, reporting. Change management, release management, configuration management, availability management, capacity management, CMDB and problem management.

Manage all aspects of building three centralized data centers using the ITIL v3 framework.Initiatives include project management, asset management, hiring, development and manage technical staff(s) of which are 24x7 operations, tier two support and the Service Desk. Manage contract budgeting and internal budgeting (capital and operating), departmental processes using Marine Corps standards and Share Point and developing OLA’s and SLA’s. Responsible for the build out and implementation of systems using Linux/Unix/Windows, SQL 2008, Windows, Remedy 7.5, Cisco network management and HP tools for trouble isolation, resolution, change management, release management, configuration management, availability management, capacity management, problem management, scheduling, training, escalation resolution, implementation, acceptance, reporting.

Manage all aspects of Network Operations that performs centralized trouble resolution for network service impairments, data center operations, IT help desk trouble requests, network builds ( LAN/WAN) and act as a function support team cross functionally to support the needs of the business utilizing ITIL v3 best practices. Major initiatives have included several cost savings projects to include data center consolidations, site consolidations and WAN enhancements in support of the Quest wide application teams and labs. These technologies include Unix/Linux F5 Load balancing, Juniper NetScreen firewalls, a suite of Cisco products to include chassis switching, ASA firewalls, WAAS, routers and VPN concentrators. Additional duties include developing and maintain a multi million dollar operating and capital budgets, developing network standards, strategic planning, employee development change management, vendor management, project planning and reporting, disaster recovery and maintaining a high lever of customer satisfaction