Work closely with business stakeholders to define and prioritize (& re-prioritize) the product backlog and product roadmap based on business and stakeholder feedback, market changes, business priority and available resources· Possess an in depth knowledge of company goals, product strategy, and the objectives of the product line · Actively manage stakeholder requirements and expectations through each sprint, project or user story while truly owning the product vision and release plan. Clarify requirements and make timely decisions on execution details.· Be the voice of the customer, motivate product development teams by providing clear goals and user cases driving the incremental value that can be delivered to our customers· Creates and maintains the technical product roadmap and defines feature requests necessary research, capturing use cases that will be delivered to the end-user when the feature is complete.· Act as the primary interface for the business with the Scrum Team. Communicate clearly and often with the Scrum team and collaborate closely with developers including being available when needed and attending all required meetings. Hold team accountable to their commitments and accept or reject the Scrum teams work at the close of each sprint.· Collaborate closely with other Product Owners, Product Managers and Project Managers.· Communicate and train internal support teams on new releases · Analyze product and feature performance through the use of quantitative and qualitative methods· Communicate to Leadership, Customer Success, Support and other stakeholders rollout plans, feature details and bug status updates· Marry up with one development team covering several products that focus on core operations, including but not limited to integrations with 3rd parties, pharmacy and order fulfillment, catalog and promotion management, data warehouse, and call center ordering platform.

• Responsible for development and production stabilization phases of SureID’s Certified PIV-I product.• Facilitated discussions with the business leaders and the organization to define program scope documentation in-line with program requirements, i.e. business, product, marketing, support and delivery requirements in order to bring products to market • Provided leadership to facilitate the work of cross-functional program teams through regular meetings, agenda, and progress reports• Established resourcing plans by working with appropriate department and resource managers• Led the program core team through the SureID PLC gates ensuring all criteria for passing gates were completed• Developed program budgets and integrated program costs into the organization-level budgets and financial forecasts• Facilitated Change Control in accordance with quality, costs, scope and time• Communicated program status to respective program stakeholders and sponsors

•• Managed the 3 person project management team• Monitored team performance including performance reviews• Responsible for setting and achievement of project management unit productivity and quality goals• Planned, directed, and coordinated activities of multiple projects ranging in value from $30,000 to $2,000,000 for library integration• Planned and scheduled timelines and milestones• Assembled and coordinate multi-disciplinary teams• Established and managed vendor relationships • Controlled variances through root cause analysis and correction• Implemented and managed changes and interventions• Managed and controlled project budgets• Developed and presented reports on status/progress• Maintained communications with stakeholders to manage expectations

Operations and IT manager • Responsible for all aspects of receiving, production, delivery, and returns for a 25 million dollar magazine and book distributor, within a unionized environment.• Introduced and programmed routing and tracking system for delivery fleet control utilizing Direct Route and DRTrack software• Created and implemented routing solutions for delivery fleet reducing fuel consumption by 3194 gallons per month• Set up all outsource shipping to include rate negotiations• Reduced production line workforce to part time saving 196 hours of labor per week• Counseled and mentored all supervisors• Implemented transition to new ownership without customer disruptionContinued as IT manager after moving into the operations manager position• Perform all IT duties to include network administration, server backups and maintenance, and programming modifications• Assisted in the design and development of a quality assurance program to weigh product picked on the production line assuring the accuracy of all deliveries by eliminating all overages and shortages• Helped design and implement production forms used for customer communications utilizing Planet Watch/Planet Press software leading the company away from dot matrix line printing of all customer documents• Helped design and implement the imaging of all customer related and internal documents utilizing Fortis SE database imaging software • Redeveloped and designed product returns process utilizing product weights to create a quality assurance method increasing accuracy with measurable controls• Installed and maintained Watchguard firewall for network protection• Lead project manager in the installation of both virtual and traditional servers• Lead project manager for the installation and administration of NBX phone system

• First Sergeant of Area Support Medical Battalion• Responsible for medical and tactical training• Evaluated performance of 219 soldiers • Accountable for recruitment and retention to maintain unit strengthOperation Desert Storm/Desert Shield