Jon E. Email & Phone Number

Miami-Fort Lauderdale Area

Work with customers to provide hardware and software support as well as technical training.

Fort Lauderdale, Florida, United States

• Design, implement, and maintain wireless networks for Extreme (Aerohive) and Juniper Mist access points.
• Perform audits of branch networks to determine if equipment and WAN services need to be replaced/upgraded or if remediation is necessary to ensure that they are performing up to company standards
• Monitor and remediate Aerohive and Mist Wi-Fi issues at customer sites
• Remotely monitor, manage, deploy and configure SD-WAN (Meraki) networks and work with customers, on-site, to upgrade end-of-life equipment to SD-WAN appliances
• Perform comprehensive analytics, using various tools (SolarWinds, Meraki Insight, 7Signal, ExtremeIQ, Mist), to audit LAN and WLAN performance and take corrective actions, if necessary
• Part of a small team working with a major WAN provider to upgrade hundreds of sites from MPLS to dedicated fiber circuits to improve robustness

Miami, Florida, United States

• Monitor and manage remote LAN/WLANs to ensure they are operating efficiently and work with local or interdepartmental teams to determine resolution
• Monitor Service Now queue to ensure customer issues are promptly resolved to maintain SLAs
• Troubleshoot WAN connectivity issues and notify appropriate ISP vendor for broadband, cellular, DSL, DIA or MPLS support to find resolution

Phoenix, Arizona Area

• Lead Engineer providing nationwide deployment, testing, diagnosis and repair of hardware, software, network connectivity, and product application issues over the phone or in the field
• Interface directly with the customer, delivering patient and professional service excellence to all ranging from IT personnel to volunteer first responders to fire chiefs and other high-ranking public safety officials.
• Oversee customer/end-user training and support, and maintain records documenting problems and solutions
• Interact regularly with Engineering and Sales to share recurring field issues and customer-desired product features and applications, and recommend proactive courses of action
• Troubleshoot and qualify network solutions of products to ensure compatibility with client infrastructure
• Product validation and qualification of hardware, firmware, and software

Phoenix, Arizona Area

• Serve as technical advisor, trainer and expert supporting Technical Support, Marketing and Sales departments through daily interaction, formal training, and presentations to potential customers
• Promote market-based solutions, including designing and building an enterprise Cisco network to allow Engineering and Production to test product networking functionality in an infrastructure that imitates the customer.
• Mitigate escalations through ongoing dialogue with customers and Technical Support, and by overseeing effective reporting system to ensure timely and accurate response
• Demonstrate sense of urgency in all product issues and customer concerns, collaborating internally to find solutions while articulating complex technical matters to end-users

Phoenix, Arizona Area

• Directly support sales with technical assistance with customers in the field or remotely
• Provided technical training of hardware and software to ensure the sales representatives had up-to-date information about our products and features

Phoenix, Arizona Area

• Worked closely with Engineering on prototype development, and stuffed PCBs by hand, including flex, with fine-pitched ICs and components down to 0201
• Assisted Manufacturing with troubleshooting, repairs, and quality control testing of mixed-circuit products
• Provided technical support to customers over the phone or on-site, ensuring satisfactory problem resolution

Chandler, AZ

• Performed procedural tests to validate CPU baselines

Scottsdale, AZ

• Led hardware development of new laser engraving system using PCB design of mixed-signal boards up to eight layers with signals of up to 24MHz
• Developed, tested and debugged pre-production unit prototype circuits, collaborating with production on hardware failure diagnoses
• Designed and maintained hardware for RF laser amplifier test stations
• Sourced components and created bill of materials for all new products

Boulder, CO

• Documented and organized existing system hardware, performed system maintenance and upgrades, and researched and developed new hardware for existing system integration
• Performed schematic capture and PCB layout design processes, and optical calibration of complex transceivers of LiDAR systems

Chandler, AZ

Operated dry etch equipment for silicon wafer fabrication in a team environment.

Tempe, AZ

• Tested circuit boards for consumer manufacturer.
• Troubleshot circuits to component-level to determine root cause for failure.

Tempe, AZ

• Component-level troubleshooting and repairs of car audio amplifiers
• Quality control inspection and testing of high-end car audio equipment

Denver, CO

• Component-level troubleshooting and repair of pro audio and car audio vacuum tube amplifiers

Associate Of Arts And Sciences (A.A.S.)

Education record

Bachelor Of Applied Science (B.A.Sc.)

Associate Of Applied Sciences