Jon E. Email & Phone Number

Miami-Fort Lauderdale Area

Work with customers to provide hardware and software support as well as technical training.

Fort Lauderdale, Florida, United States

• Design, implement, and maintain wireless networks for Extreme (Aerohive) and Juniper Mist access points.• Perform audits of branch networks to determine if equipment and WAN services need to be replaced/upgraded or if remediation is necessary to ensure that they are performing up to company standards• Monitor and remediate Aerohive and Mist Wi-Fi issues at customer sites• Remotely monitor, manage, deploy and configure SD-WAN (Meraki) networks and work with customers, on-site, to upgrade end-of-life equipment to SD-WAN appliances• Perform comprehensive analytics, using various tools (SolarWinds, Meraki Insight, 7Signal, ExtremeIQ, Mist), to audit LAN and WLAN performance and take corrective actions, if necessary• Part of a small team working with a major WAN provider to upgrade hundreds of sites from MPLS to dedicated fiber circuits to improve robustness

Miami, Florida, United States

• Monitor and manage remote LAN/WLANs to ensure they are operating efficiently and work with local or interdepartmental teams to determine resolution• Monitor Service Now queue to ensure customer issues are promptly resolved to maintain SLAs• Troubleshoot WAN connectivity issues and notify appropriate ISP vendor for broadband, cellular, DSL, DIA or MPLS support to find resolution

Phoenix, Arizona Area

• Lead Engineer providing nationwide deployment, testing, diagnosis and repair of hardware, software, network connectivity, and product application issues over the phone or in the field• Interface directly with the customer, delivering patient and professional service excellence to all ranging from IT personnel to volunteer first responders to fire chiefs and other high-ranking public safety officials around the country and in Canada• Oversee customer/end-user training and support, and maintain records documenting problems and solutions• Interact regularly with Engineering and Sales to share recurring field issues and customer-desired product features and applications, and recommend proactive courses of action• Troubleshoot and qualify network solutions of products to ensure compatibility with client infrastructure• Product validation and qualification of hardware, firmware, and software• Serve as the main authority for networking and cyber security

Phoenix, Arizona Area

• Serve as technical advisor, trainer and expert supporting Technical Support, Marketing and Sales departments through daily interaction, formal training, and presentations to potential customers• Promote market-based solutions, including designing and building an enterprise Cisco network to allow Engineering and Production to test product networking functionality in an infrastructure that imitates the customer environment• Mitigate escalations through ongoing dialogue with customers and Technical Support, and by overseeing effective reporting system to ensure timely and accurate response• Demonstrate sense of urgency in all product issues and customer concerns, collaborating internally to find solutions while articulating complex technical matters to end-users

Phoenix, Arizona Area

• Directly support sales with technical assistance with customers in the field or remotely• Provided technical training of hardware and software to ensure the sales representatives had up-to-date information about our products and features

Phoenix, Arizona Area

• Worked closely with Engineering on prototype development, and stuffed PCBs by hand, including flex, with fine-pitched ICs and components down to 0201• Assisted Manufacturing with troubleshooting, repairs, and quality control testing of mixed-circuit products• Provided technical support to customers over the phone or on-site, ensuring satisfactory problem resolution

Chandler, Az

• Performed procedural tests to validate CPU baselines

Scottsdale, Az

• Led hardware development of new laser engraving system using PCB design of mixed-signal boards up to eight layers with signals of up to 24MHz• Developed, tested and debugged pre-production unit prototype circuits, collaborating with production on hardware failure diagnoses• Designed and maintained hardware for RF laser amplifier test stations• Sourced components and created bill of materials for all new products

Boulder, Co

• Documented and organized existing system hardware, performed system maintenance and upgrades, and researched and developed new hardware for existing system integration• Performed schematic capture and PCB layout design processes, and optical calibration of complex transceivers of LiDAR systems

Chandler, Az

Operated dry etch equipment for silicon wafer fabrication in a team environment.

Tempe, Az

• Tested circuit boards for consumer manufacturer. • Troubleshot circuits to component-level to determine root cause for failure.

Tempe, Az

• Component-level troubleshooting and repairs of car audio amplifiers• Quality control inspection and testing of high-end car audio equipment

Denver, Co

• Component-level troubleshooting and repair of pro audio and car audio vacuum tube amplifiers

Associate Of Arts And Sciences (A.A.S.)

Education record

Bachelor Of Applied Science (B.A.Sc.)

Associate Of Applied Sciences