Solutions Consultant
Current
Mar 2024 - Present
AeroLeads people directory · profile
Jonathan Ferreira Email & Phone Number
Cybersecurity Analyst | Technical Support Specialist | Problem Solver
at
Infojini Inc
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Cybersecurity Analyst | Technical Support Specialist | Problem Solver
Location
Miami, Florida, United States
Company size
Who is Jonathan Ferreira? Overview
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Quick answer
Jonathan Ferreira is listed as Cybersecurity Analyst | Technical Support Specialist | Problem Solver at Infojini Inc, a with 366 employees, based in Miami, Florida, United States. AeroLeads shows a matched LinkedIn profile for Jonathan Ferreira.
Jonathan Ferreira previously worked as Solutions Consultant at Infojini Inc and Technical Support Specialist at Novo. Jonathan Ferreira studied at Iona University.
Company email context
Email format at Infojini Inc
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Infojini Inc
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Profile bio
About Jonathan Ferreira
Natural problem-solver who loves the weird, wonderful magic that happens when people connect through technology. Some of achievements are:-Regularly communicated with the Product team to provide feedback on behalf of customers which led to 5 process improvements that decreased average resolution time by 20%.-Translated technical content into user-friendly language for the Help Center, resulting in a 20% reduction in customer queries.-Advocated for the implementation of 3 new features based on customer feedback which improved customer satisfaction by 15%.Being that intellectual powerhouse I take much pride in combining my extensive technical and data-driven skills in a holistic approach to help global brands achieve long-term growth and success. I love connecting with new people, you can reach me at fjonathan24@gmail.com.
Current workplace
Jonathan Ferreira's current company
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Infojini Inc
3 roles
Jonathan Ferreira work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist
Jan 2023 - Sep 2024
Client Support Specialist
-Worked closely with clients to develop personalized ticket management strategies that met their individual needs and resulted in a 95% satisfaction rating.-Advocated for the implementation of 3 new features based on customer feedback which improved customer satisfaction by 15%.-Successfully resolved 100% of support tickets within 24 hours.-Efficiently manage a queue of up to 50+ tickets daily while maintaining high customer satisfaction ratings by providing solution-oriented support.
Mar 2019 - Apr 2020
Team & coworkers
Colleagues at Infojini Inc
Other employees you can reach at infojiniconsulting.com. View company contacts for 366 employees →
PK
Pankaj Khurana
Colleague at Infojini IncColumbia, Maryland, United States
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KK
Kashaf Khan
Colleague at Infojini IncColumbia, Maryland, United States
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AC
Anusheil Chowdhury
Colleague at Infojini IncNoida, Uttar Pradesh, India
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MN
Mohammad Nooman Idrisi
Colleague at Infojini IncEdison, New Jersey, United States
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HC
Hrishi Chilap
Colleague at Infojini IncPanvel, Maharashtra, India
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SD
Samantha Diaz
Colleague at Infojini IncUnited States
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VP
Vicky Patel
Colleague at Infojini IncThane, Maharashtra, India
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AC
Anandarupa Chakrabarti
Colleague at Infojini IncMumbai, Maharashtra, India
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RG
Rishi Ganesh
Colleague at Infojini IncThane, Maharashtra, India
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AP
Alex Pallett
Colleague at Infojini IncLinthicum Heights, Maryland, United States
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Pankaj Khurana
Colleague at Infojini IncColumbia, Maryland, United States
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KK
Kashaf Khan
Colleague at Infojini IncColumbia, Maryland, United States
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AC
Anusheil Chowdhury
Colleague at Infojini IncNoida, Uttar Pradesh, India
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MN
Mohammad Nooman Idrisi
Colleague at Infojini IncEdison, New Jersey, United States
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HC
Hrishi Chilap
Colleague at Infojini IncPanvel, Maharashtra, India
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SD
Samantha Diaz
Colleague at Infojini IncUnited States
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VP
Vicky Patel
Colleague at Infojini IncThane, Maharashtra, India
View →
AC
Anandarupa Chakrabarti
Colleague at Infojini IncMumbai, Maharashtra, India
View →
RG
Rishi Ganesh
Colleague at Infojini IncThane, Maharashtra, India
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AP
Alex Pallett
Colleague at Infojini IncLinthicum Heights, Maryland, United States
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1 education record
Jonathan Ferreira education
FAQ
Frequently asked questions about Jonathan Ferreira
Quick answers generated from the profile data available on this page.
What company does Jonathan Ferreira work for?
Jonathan Ferreira works for Infojini Inc.
What is Jonathan Ferreira's role at Infojini Inc?
Jonathan Ferreira is listed as Cybersecurity Analyst | Technical Support Specialist | Problem Solver at Infojini Inc.
Where is Jonathan Ferreira based?
Jonathan Ferreira is based in Miami, Florida, United States while working with Infojini Inc.
What companies has Jonathan Ferreira worked for?
Jonathan Ferreira has worked for Infojini Inc, Novo, and Reonomy.
Who are Jonathan Ferreira's colleagues at Infojini Inc?
Jonathan Ferreira's colleagues at Infojini Inc include Pankaj Khurana, Kashaf Khan, Anusheil Chowdhury, Mohammad Nooman Idrisi, and Hrishi Chilap.
How can I contact Jonathan Ferreira?
You can use AeroLeads to view verified contact signals for Jonathan Ferreira at Infojini Inc, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Ferreira attend?
Jonathan Ferreira studied at Iona University.
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