Jon Michael Email & Phone Number

Saint Paul, Mn, Us

Mound, Minnesota, United States

•Founded and managed En Route LLC, specializing in reliable delivery services within the Mound area and the Twin Cities. •Provided a range of services, including last-mile delivery, large item removal, and cargo/freight van services, ensuring safe and timely transportation solutions for both business and residential clients.•Implemented efficient operational procedures and customer service protocols, to foster high customer satisfaction and repeat business.•Accepted various payment methods, including chip cards and connectionless payments, facilitating seamless transactions for clients, including web design and SEO.•Expanded service offerings and increased revenue streams. •Focused on enhanced service reliability, operational integrity and friendliness.

Minnesota, United States

Sota Clean LLC is revolutionizing the commercial cleaning industry by prioritizing customer and employee satisfaction to deliver top-notch cleaning services. Based in Minnesota, the company collaborates closely with facilities to create custom cleaning plans that adapt to the unique needs of each environment. With a dedicated team of handpicked managers and employees, Sota Clean ensures high-quality results across various sectors, including offices, schools, medical buildings, and more. They proudly serve clients in Minnesota, South Dakota, and Iowa, offering a comprehensive range of standard and specialized cleaning services.

Greater Minneapolis-St. Paul Area

Video Telematics AI/MV Systems & Software

Greater Minneapolis-St. Paul Area

Visited Enterprise and Government Clients, positioning and demoing SaaS Products and Features, ELD Compliance, Driver Safety, Routing & Dispatch, AI Dash-Cams, Hardware, PTO sensors, Diagnostic DTCs, Maintenance, AWS Migrations, GPS Webhooks and API Integration Support for Customer’s Applications such as Fuel Cards, Digital Forms, Fleet Management, Logistics, DOT/FMCSA, GIS Mapping Layering, Emergency CAD, Snow Plow & Spreader systems plus many more examples based on Customer needs. Highlights include:- Resolved back-office SaaS Customer account issues. - Strategic collaboration as technical expert for RFP & RFI responses.- Led trainings, proof-of-concept pilots and presentations.- Performed fleet analysis by VIN/YMM, asset types, hardware and/or OEM activations strategies. - Partnered with Product Team, Deployment Services, Sales Team and Post-Sales Support to help streamline the end-to-end experience for Customers, increasing Retention and Company Loyalty.- Performed coaching for Sales Teams on the latest technologies, positioning strategies and product enhancements going to Market.- Contributed technical findings on Sales Teams meetings, as the SE team learns about them.- Troubleshooting Customer technical issues from onboarding through post sales stages as needed.

Greater Minneapolis-St. Paul Area

Promoted to Government Account Manager, responsible for large account base, generating new business and exceeding targets against quotas. Hosted trade shows and events, promoting T-Mobile Solutions. 117% to quota over 12 month average. Closed dozens of high ARPU deals, and provided consultation and support to our National Director for creating new Government and Educational programs for SLED customer across the Nation.

Visited Enterprise and Gov SLED Clients, making sure needs are met and understood. Collaborated with internal and external Solutions partners, crafting financial and technical solutions supporting Pre-Sales efforts and initiatives. Presented T-Mobile network story to educate Clients about the nationwide rollout of LTE. Served the larger SE Organization as the national SME for GPS Tracking solutions. Performed initial troubleshooting of customer issues working in tandem to Support Teams to drive trouble tickets through to a successful resolution. Presented weekly Tech-Talks on vertical solutions for Sales, and various departments within the organzation.

Washington Dc

Devised and executed technical instruction for US Federal Government Accounts-initiating design and cost models for Sales Teams across the US, Asia and Europe. Designed Broadcast Networks-owning technical and financial aspects of each Project, visiting customers to ensure their needs are understood and executed with positive results. Supported Senior Executive Vice President as technical advisor on Strategic Projects. Attended exhibitions in the US and Europe promoting Products and Services. Organize, write and present proposals for Customers.

Washington D.C. Metro Area

Promoted to Sales Engineer, from Master Control Room Operator. Supported international Sales Teams-presenting, designing and costing up Video, IP and Data Solutions over Satellite and Fiber networks for Rights-Holders, Enterprise and US Federal Government Customers. Presented at Trade Shows in both the US and UK.

Washington Dc-Baltimore Area

Executed US & UK Sales/Bookings instructions to uplink, switch and/or monitor live Broadcast Occasional Use and Full-Time services over Satellite, Fiber and/or a Hybrid networks internationally. The day-in-the-life for this role might include Special Events, AdHoc Events, News Events, Full-Time Services, Government Military Data Services, Video Standards Conversions; dependent on the source country and/or destination countries receiving the services and content aggregation for streaming video/audio to various streaming/distribution platforms. Traveled to South America in support of the FIFA World Youth Championship, encoding and up linking broadcast Satellites to European Nations. Traveled to Caribbean to resolve Enterprise Customer issues. Traveled to New York in support of the US Open Tennis. Maximized resources to accommodate Live News Coverage of the September 11th disaster 2001.

Associates Applied Science (Aas) 2000, Satellite And Telecommunications

Activities and Societies: Internship BT Broadcast ServicesBroadcast video, voice and data over satellite and fiber optic networks.

Multicloud Bootcamp & Devops Cloud Bootcamp

In-process of Certifications for (Hands-on): AWS Cloud, Microsoft Azure, Google Cloud, Oracle Cloud & DevOps Cloud

General Courses

High Impact Presentations Bootcamp

Cisco Ccna Bootcamp