Jonathan Davis Email & Phone Number

Rockville, Md, Us

New York City Metropolitan Area

Maryland, United States

Leveraged extensive product knowledge to mentor team members and enhance operational efficiency, resulting in improved business metrics and customer experience. Directed training programs utilizing digital tools and service practices, and played a pivotal role in on-boarding and training over 40 staff members for new store openings. Achieved notable sales conversion and customer engagement metrics through proficient use of company apps. Resolved a plethora of customer issues adhering to company policies and developed and executed visual merchandising strategies across numerous locations to maintain high standards of store presentation.

Leesburg, Virginia, United States

Atlanta Metropolitan Area

Successfully developed and implemented an innovative educational program focused on fusing fashion and technology, collaborating with Microsoft in its creation. The initiative was initially launched.in Atlanta, with a comprehensive curriculum and strategic plans devised forapp-based nationwide expansion. Additionally, I contributed to the establishmentof a tech-focused section within the retail environment, managing the layout designfor game management and data tracking. An IT capabilities audit was conducted,leading to the development of an effective strategy for infrastructure setupinvolving 20 gaming systems and 20 PCs, alongside the design for cloud serviceintegration. In collaboration with high-profile brands such as Nike, I conductedfocus groups leveraging my extensive product knowledge. Furthermore, I playeda key role in the creation of a meta store designed to mirror physical locations,enhancing customer accessibility and product reach. My role also extended tomarketing, notably in the successful activation for the product launch of the AirJordan 1 "Heirloom" and other high-profile items throughout the year. I worked closely with key individuals such as Larry Harper, the Marketplace Manager for Nike and Brand Jordan in the southeast region. Helped the company grow from 300 to 30k followers in a short time.

Atlanta, Georgia, United States

• Produced regular performance reports for digital channels, skillfully interpreting data variances against forecasts, plans, and prior periods.• Leveraged data analysis to pinpoint areas for improvement, enabling the enhancement of digital channel performance.• Developed and delivered data-backed recommendations to senior management, contributing to strategic decisions and performance improvement.

Atlanta,Ga Huntsville,Al Silver Spring,Md

As an Assistant Store Manager (ASM), I effectively balanced academicresponsibilities with an athletic career while overseeing store operations, includingrecruitment, training, and coaching to enhance team performance. I diligentlytracked key performance data, adjusting strategies to optimize productivity.My understanding of Retail KPIs guided my decision-making to ensure salestargets were met. Additionally, I carried out managerial responsibilities, includingconducting quarterly check-ins, crafting individual development plans, anddelivering annual performance reviews. I also played a crucial role in performancemanagement, providing consistent feedback, and administering performanceevaluations.

Bethesda, Maryland

As a Manager, successfully elevated store profitability by 27% through strategictheft reduction measures, while maintaining a strong employee retentionrate above 72%. Enhanced customer service ratings by 42%, consistentlytargeting top district ranks. Honored with the Manager of the Year awardfor exemplary performance. Optimized store operations through meticulousreview and effective suggestion implementation. Proactively sought processimprovements for increased efficiency. Assisted with technical issues pertainingto point-of-sale devices. Ensured comprehensive customer service and productknowledge training. Collaborated with HR for staff hiring, event-staffing, andbudget adherence. Supervised labor management and sales associate mentoring.Took pride in facilitating seamless on-boarding for new employees, providingnecessary information and resources to foster an inclusive environment.

Footwear Design & Development

Bachelor'S Degree, Computer And Information Sciences And Support Services

Activities and Societies: Basketball Team

Business Administration And Management, General