Jonathan Englehart Email & Phone Number

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Greater Atlanta Area

Atlanta, Georgia

Deliver training to Enterprise and Global sales professionalsDesign/develop virtual and classroom training for Enterprise sales professionalsRepresent training department on multidisciplinary project teams Develop game-based learning activities and gamification of basic learning activitiesDevelop outside the box reinforcement activities

Greater Atlanta Area

- Delivered instructor led classroom and webinar training for Customer Service and Service Delivery groups- Trained new hires and current employees, wireless and landline products/service, systems training, and process training- Created courses and classes in Learning Management System (Pathway)- Provided constant feedback to instructional design team for.

- Assisted customer who had communicated that they wanted to discontinue service in order to resolve their outstanding issues and discover new revenue opportunities- Consistently exceeded retention quota- Assisted customers with local phone service features, wireless products and services, internet, web hosting, email hosting, domain registration, DNS.

- Worked with end customers and their vendors to get appropriate network services installed- Placed orders for service in Verizon Business proprietary ordering systems.- Project managed multi-location WAN installations- As a subject matter expert was requested to assist in training of new hires.

- Provided product, and sales training within the Atlanta market.- Downtown sales team increased revenues 167% (and team quota attainment) once sales training and product training were regularly delivered in market- Used internal systems and corporate communications to manage small to medium scale installations- Assessed client needs based on web.

- Trained channel sales agents on the entire spectrum of BroadRiver products which included hosted Cisco IP PBX, Cisco Unified IP 7900 series handsets, integrated T1 with dynamic voice allocation, ISDN-PRI, VPN, server collocation, managed hosted servers, SAN, tape backup. Created marketing materials for distribution to sales agents and end user clients..

Responsible for technical sales, account management and consulting. Outstanding record of achievement marketing, selling, proposing, managing, and directing multiple large-scale projects simultaneously. Worked closely and effectively with all levels of management, clients and prospective AT&T clients. Consultative sale on the value and benefits of DSL, T1.

Master Of Sciences, Information And Communications Science

Graduate Assistantship: - Trained freshmen students in the teachers college on web design - Maintained the Ball State University Teachers.

Bachelors Of Science, Psychology; Industrial / Organizational Psychology

I studied Psychology and gave campus tours to prospective students.