Promoted in 2021 to the position of Program Manager within the Centers of Excellence team. Scoping and creating project plans, developing processes, coordinating, driving execution, and communicating to Senior Management onstatus, risks, and potential opportunities. Requiring Cross-Team coordination, project management, advanced Microsoft Tools capabilities, and executive presentation skills. Lead the 2021 Strategy Development Team and Summit. Prepared and delivered Power point… Show more Promoted in 2021 to the position of Program Manager within the Centers of Excellence team. Scoping and creating project plans, developing processes, coordinating, driving execution, and communicating to Senior Management onstatus, risks, and potential opportunities. Requiring Cross-Team coordination, project management, advanced Microsoft Tools capabilities, and executive presentation skills. Lead the 2021 Strategy Development Team and Summit. Prepared and delivered Power point presentations and lead work sessions that developed the 4 Foundational Pillars and the 3 Year Strategic Plan Participate in Kaizen events and lead Gemba walks. Managed from start to finish multiple projects that have resulted in improvements in building KPI’s:Carton Erectors, iWarehouse, Dunnage tape machines, Power Assist units. Collaborated on cross-functional teams for the completion of other projects: Kroger initiative, Poly bagusage, Labor Management relaunch, AGV proof of concept, and Auto Bagger. Provide support for any building initiatives, projects, root cause analysis, or investigations as needed. Show less

Provide leadership in ecommerce center, overseeing the areas of Induction, Gift Wrap and Pick MOD. Leading the daily operations of direct-to-customer outbound shipments. Ensure timely completion of workload in efficient and safe manner, in compliance with all relevant standards and guidelines, while demonstrating commitment to safety,teamwork, associate growth and development, and continuous improvement in processes and performance. Ensure associate safety through education and… Show more Provide leadership in ecommerce center, overseeing the areas of Induction, Gift Wrap and Pick MOD. Leading the daily operations of direct-to-customer outbound shipments. Ensure timely completion of workload in efficient and safe manner, in compliance with all relevant standards and guidelines, while demonstrating commitment to safety,teamwork, associate growth and development, and continuous improvement in processes and performance. Ensure associate safety through education and training, promoting safety awareness and accountability, and by promptly addressing potential hazards. Instrumental in reducing Outbound RIR from above 10 to world class levels of below 1. Drive continuous improvement of department and entire fulfillment operation. Instrumental in drivingwave to ship time from upwards of 15 hours to as low as 3 hours Supervise, direct, train, and develop associates, providing frequent and constructive feedback, whilecommunicating departmental/company standards, expectations, goals, changes and policies Monitor, maintain, and develop specific, executable strategies to improve product flow, productivity and quality within department. Developed waving strategies that were implemented across all shifts Analyze reports and adjust staff accordingly to accomplish departmental goals, collaborating with other outbound managers to achieve overall shift goals Maintain and enhance overall associate relations and job satisfaction through effective communication, fair and consistent treatment, respect for individuals, and establishment of clear expectations and accountability2 of 2 Solve problems and make informed decisions that affect the associates, customer service, and productivity of the department Create and execute plans for Associate and Manger development. Directly responsible for the mentoring, development, and promotion of 12 managers/associates into their next line of progressive development Show less

Responsible for the overall operations of a 29 store retail chain. Managed 5 direct and 40 indirect reports from the areas of Distribution, Store Support, Inventory, Store Operations, Deliveries, Direct-to-Consumer fulfillment, and Information Technology.• Managed and directed all Distribution staff and activities.• Managed inventory levels through Microsoft Dynamics and conducted regular cycle counts.• Responsible for building maintenance at Distribution Center and at each… Show more Responsible for the overall operations of a 29 store retail chain. Managed 5 direct and 40 indirect reports from the areas of Distribution, Store Support, Inventory, Store Operations, Deliveries, Direct-to-Consumer fulfillment, and Information Technology.• Managed and directed all Distribution staff and activities.• Managed inventory levels through Microsoft Dynamics and conducted regular cycle counts.• Responsible for building maintenance at Distribution Center and at each store.• Managed IT Department, effectively manage retail POS systems, maintained servers, computers, software, and responsible for escalating IT issues to 3rd party support.• Accountable for all operational P&L responsibilities.• Created SOP manuals for the Distribution Center and revamped store policies and procedures.• Renegotiated contracts with all supply and transportation vendors resulting in significant expense reductions.• Successfully managed multiple projects including company-wide network upgrade, installation of new servers along with software upgrades, installation of new phone system, register upgrade, and warehouse reconfiguration.• Managed truck drivers as well as vehicle maintenance. Show less