Jonathan Ethridge Email & Phone Number

Lyles, TN, US

United States

Traveling the United States of America securing physical assets while working MSP style tickets and service desks as a whole.

Nashville, TN

- Contract | Field Service Tech - Aggregate Construction & Mining: Jackson, MS- Contract | Service Desk T1 -> T2 - Utility company: Remote (AK)- MSP tech stack, service offering, and deployment consulting- Azure deployment consulting, reporting, and support- Panic Button Deployment (600 BT Beacon Hospital config)- Communications / Server room cleanup.

Columbia, Tennessee, United States

Remote

Tasked with:- Incoming requests after Dispatch / Triage- Escalations on Service Desk- Project work for Professional Services and Internal Initiatives

Lyles, Tennessee, United States

1 Month T2 Service Desk Contract3 Week infrastructure (low volt) projectAdHoc Remote and On-site services

Fully managed, regulatory compliant, private cloud deployments.(Shared) Responsibilities:- Service Desk / Service Delivery- Escalations- Project Work / Engineering (overnight into AM)- Overnight / AM NOC into start of business- Service Desk, NOC, and Overnight engineering review / prep- Pre-Flight daily review meetings- Onboarding initiatives (IE: 900.

Sr Technical Support Engineer on the Virtual Apps and Desktops teamNote: was still in training, could not make the location commitment while relocating for family.

Woodstock, Georgia, United States

- Worked with partners to build and manage current business- Responsible for all operations outside of HR, Finance, & Sales (2023)- 2020-2023 covers a period of project based work (part-time) and starting out as a Field Engineer (Full Time) before moving to Sr Systems Engineer / Lead Field Engineer.

Sr Support Technician on the Service Desk for a Fully Managed Private Cloud Provider.

Woodstock, Georgia, United States

Managed Services Provider based out of Woodstock, GA.Full time: Remote Services - all incoming requestsPart time: Escalations, Cloud, Security, Field Services, and Build Team

Kennesaw, GA

T2 Research Support Engineer for Open-E, a Data Storage Solutions company based out of Poland. Supported: Legacy DSS, DSSv7, and JovianDSS deployments. Responsibilities, events, tasks, and otherwise: - All incidents / cases within the Americas queue-- Assisted early am and after hours with European queue with overnight / off hours support - Assisted sales.

Austell, GA

2013-2019 - IT Manager / Sr Systems Engineer - MillerClapperton - responsible for all things internally2009-2013 - Phase3IT (MSP) - T2 working closely with mentor and IT Director - responsible for all things but HR internally and for client base

T1,2, then Service Desk Lead supporting over 200 clients across GA and successfully merging into ProOnCalls structure and SD.Responsible for clients infrastructure availability and security, as well as application and desktop support.