Traveling the United States of America securing physical assets while working MSP style tickets and service desks as a whole.

- Contract | Field Service Tech - Aggregate Construction & Mining : Jackson, MS- Contract | Service Desk T1 -> T2 - Utility company : Remote (AK)- MSP tech stack, service offering, and deployment consulting- Azure deployment consulting, reporting, and support- Panic Button Deployment (600 BT Beacon Hospital config)- Communications / Server room cleanup (de-tangle, run new drops, re-rack network rack, route, label, punch, test, secure)- ISP Contracting - COAX (new… Show more - Contract | Field Service Tech - Aggregate Construction & Mining : Jackson, MS- Contract | Service Desk T1 -> T2 - Utility company : Remote (AK)- MSP tech stack, service offering, and deployment consulting- Azure deployment consulting, reporting, and support- Panic Button Deployment (600 BT Beacon Hospital config)- Communications / Server room cleanup (de-tangle, run new drops, re-rack network rack, route, label, punch, test, secure)- ISP Contracting - COAX (new residential installs, trouble, reclaim, etc)- Commercial franchise (TN, GA, AL, MS) ISP transfer and sdwan failover interface config / testing- Low Volt : PA systems, Access Control, Data, Voice (Commercial & Residential)- A\V Rack, A\V Room , and Home Automation- New office installs (equipment break down & recovery / de-install, cable runs, new equip setup, etc)- Disaster Recovery / Backup Strategy Consulting- Various one off tickets for commercial and residential clients (Data recovery, network engineering, -performance issues, etc) Show less

Tasked with :- Incoming requests after Dispatch / Triage- Escalations on Service Desk- Project work for Professional Services and Internal Initiatives

1 Month T2 Service Desk Contract3 Week infrastructure (low volt) projectAdHoc Remote and On-site services

Fully managed, regulatory compliant, private cloud deployments.(Shared) Responsibilities :- Service Desk / Service Delivery- Escalations- Project Work / Engineering (overnight into AM)- Overnight / AM NOC into start of business- Service Desk, NOC, and Overnight engineering review / prep- Pre-Flight daily review meetings- Onboarding initiatives (IE: 900 concurrent connections into a instant clone pools)- RMM monitoring, management, and reviews (assist with… Show more Fully managed, regulatory compliant, private cloud deployments.(Shared) Responsibilities :- Service Desk / Service Delivery- Escalations- Project Work / Engineering (overnight into AM)- Overnight / AM NOC into start of business- Service Desk, NOC, and Overnight engineering review / prep- Pre-Flight daily review meetings- Onboarding initiatives (IE: 900 concurrent connections into a instant clone pools)- RMM monitoring, management, and reviews (assist with patching, automating tasks, troubleshooting -deployments via rmm, etc) Show less

Sr Technical Support Engineer on the Virtual Apps and Desktops teamNote : was still in training, could not make the location commitment while relocating for family.

- Worked with partners to build and manage current business- Responsible for all operations outside of HR, Finance, & Sales (2023)- 2020-2023 covers a period of project based work (part-time) and starting out as a Field Engineer (Full Time) before moving to Sr Systems Engineer / Lead Field Engineer.

Sr Support Technician on the Service Desk for a Fully Managed Private Cloud Provider.

Managed Services Provider based out of Woodstock, GA.Full time : Remote Services - all incoming requestsPart time : Escalations, Cloud, Security, Field Services, and Build Team

T2 Research Support Engineer for Open-E, a Data Storage Solutions company based out of Poland. Supported : Legacy DSS, DSSv7, and JovianDSS deployments. Responsibilities, events, tasks, and otherwise : - All incidents / cases within the Americas queue-- Assisted early am and after hours with European queue with overnight / off hours support - Assisted sales with pre-sales spec and config validation on deployments- Assisted clients with training, implementation… Show more T2 Research Support Engineer for Open-E, a Data Storage Solutions company based out of Poland. Supported : Legacy DSS, DSSv7, and JovianDSS deployments. Responsibilities, events, tasks, and otherwise : - All incidents / cases within the Americas queue-- Assisted early am and after hours with European queue with overnight / off hours support - Assisted sales with pre-sales spec and config validation on deployments- Assisted clients with training, implementation, performance tuning, troubleshooting, etc-- Worked with MSPs that re-branded JovianDSS to their hardware, acting on their behalf under their banner (a part of their team) - Worked with DevOps to reproduce issues from the field and remediate bugs if found-- Assisted with small targeted updates before publishing global updates and reviewing release notes- Worked with support team to re-write KB for migration from old OTS platform- Performed system burn ins, reviewed driver certifications, performed RCA's against log analysis and support packs from client systems - Trained with support, engineering, and administration in Poland before being promoted to T2 (T1 > T2 > Dev Team) Show less

2013-2019 - IT Manager / Sr Systems Engineer - MillerClapperton - responsible for all things internally2009-2013 - Phase3IT (MSP) - T2 working closely with mentor and IT Director - responsible for all things but HR internally and for client base

T1,2, then Service Desk Lead supporting over 200 clients across GA and successfully merging into ProOnCalls structure and SD.Responsible for clients infrastructure availability and security, as well as application and desktop support.