Jonathan Rodriguez Email & Phone Number

Dallas/Fort Worth Area

Supervise and motivate cross-functional teams of 20 engineers and designers, ensuring effective project management and high-quality software product delivery. Facilitate constant communication between technical and non-technical stakeholders, including customers, to gather ideas and explore alternative approaches for project execution. Spearhead the creation of acceptance test procedures, test preparation phases, and defect reports, optimizing software development life cycle flows. Collaborate with 45 internal and external engineering resources, ensuring implementation of new features and system upgrades, meeting technical and non-technical requirements. Serve as Agile Scrum Master, ensuring efficient task-level tracking, resolving issues, and maintaining project awareness during software development. Attend meetings with upper management, providing updates on accomplishments, plans, issues, and project progress. Manage and guide a 12-person team as Agile Product Owner and Quality Assurance for project deliverable releases using Agile software development processes.Highlights of accomplishments in this role include:• Achieved an 80% decrease in 500 software discrepancy reports, significantly boosting customer satisfaction.• Doubled client's budget from $2M to $4M due to high satisfaction with project work.• Created a concise 12-page continuity book for subject matter expertise and operations analysis, facilitating faster and more efficient onboarding for new employees from 2018 to Present. • Facilitated at least three fiscal SDLCs, generating $10M per year gross revenue for CAE and $2M per year for BGI, LLC, by acting as a liaison between CAE software engineers and customers.

Las Vegas, Nevada, United States

MCE Hours: 3500 | Instructional Hours: 150Manage/develop/validate instructional methods/academics for multi-RPA missions, instructor/evaluator training & unique mission TTPs.Supervise eight (8) enlisted aircrew members as assistant flight chief; fuses administrative, morale, welfare, professional development & readiness of 24/7/365 operational squadron.Oversee daily FMV collection as Mission Commander – Bravo (Sensor Operator Lead) for USAF Combat Air Patrols (CAPs) weapon engagements, planning/execution and daily sensor operator sortie manning in support of 24/7/365 combat mission operations.Conduct current combat support operations as a sensor operator in the unit’s mission to include: ISR and Weapons employment, MTS functionality, fusion principles, magnetic spectrum fundamentals, Operation Group/Squadron TTP’s, full motion video (FMV) manipulation, briefing and debriefing.

Alamogordo, New Mexico, United States

Oversaw the digital transformation by efficiently digitizing and organizing extensive files, streamlining information access. Pioneered the creation of a dynamic and engaging website, significantly elevating the organization's online presence and brand recognition. Tackled a crucial challenge by enabling seamless video display in the aircraft operation center through adept problem-solving and coding expertise.Highlights of accomplishments in this role include:• Awarded Airmen of the Quarter and dedicated 1300 hours to ensure the safe return of drunk airmen.• Saved the USAF $4,500 in contracting and professional fees by digitizing and merging weapons and training libraries for the 9th Attack squadron's webpage.

San Juan, Puerto Rico

Monitored the efficient operation of 10-13 cutting-edge computer classrooms, optimizing hardware and software performance for professors and students alike. Supervised work-study students, ensuring prompt assistance and optimizing program efficiency. Delivered top-notch assistance and desktop support to more than 500 end users, adeptly troubleshooting a wide range of software packages and network connectivity issues. Strengthened network infrastructure to meet diverse individual and university requirements, optimizing efficiency and productivity. Exercised precise control over user accounts and permissions on Windows/Unix platforms, while expertly managing Microsoft Server Exchange to streamline communication. Created and managed organizational units in Active Directory and provided tier support for directory-related challenges.Highlights of accomplishments in this role include:• Revamped computer lab operations to optimize user experience and software accessibility, resulting in seamless functionality for all users and improved overall efficiency by 60%.• Orchestrated formal training sessions for mission-critical system upgrades, earning praise for empowering users to harness advanced functionalities.

Condado, Puerto Rico

Managed and supported Macintosh/Windows-based computer systems, network servers, call accounts, and Point-of-Sale systems, ensuring seamless operations for the organization. Executed scheduled systems backups for both on-site and off-site archives, minimizing data loss risk and ensuring business continuity. Coordinated network security measures for data backup and protection, safeguarding critical information and preventing potential security breaches.Highlights of accomplishments in this role include:• Attained a 4-star rating for the company through exceptional customer service during an unannounced AAA visit.• Revamped computer lab operations to optimize user experience and software accessibility, resulting in seamless functionality for all users and improved overall efficiency.

Saint Leo, Florida

End user support for faculty, staff and students both on campus and 26 continuing education centers across continental U.S. (Ranging from San Diego, California to Key West, Florida).Hardware and software analysis of faculty, staff, and student machines.Asset management and liaison between the department and student life.Customer relations and (1) year of IT experience, including hardware and software repair.

Master Of Science (M.S.), Cyber Security

Activities and Societies: Omega Nu Lambda

Associate Of Science (As), Air And Space Operations Technology

Bachelor'S Of Science, Computer Science

Activities and Societies: Webmaster of Student Council Webpage Student Council Representative