Jonathan Rodriguez Email & Phone Number

Dallas/Fort Worth Area

• Supervise and motivate cross-functional teams of 20 engineers and designers, ensuring effective project management and high-quality software product delivery. Facilitate constant communication between technical and.
• Achieved an 80% decrease in 500 software discrepancy reports, significantly boosting customer satisfaction.
• Doubled client's budget from $2M to $4M due to high satisfaction with project work.
• Created a concise 12-page continuity book for subject matter expertise and operations analysis, facilitating faster and more efficient onboarding for new employees from 2018 to Present.
• Facilitated at least three fiscal SDLCs, generating $10M per year gross revenue for CAE and $2M per year for BGI, LLC, by acting as a liaison between CAE software engineers and customers.

Las Vegas, Nevada, United States

MCE Hours: 3500 | Instructional Hours: 150Manage/develop/validate instructional methods/academics for multi-RPA missions, instructor/evaluator training & unique mission TTPs.Supervise eight (8) enlisted aircrew members as assistant flight chief; fuses administrative, morale, welfare, professional development & readiness of 24/7/365 operational.

Alamogordo, New Mexico, United States

• Oversaw the digital transformation by efficiently digitizing and organizing extensive files, streamlining information access. Pioneered the creation of a dynamic and engaging website, significantly elevating the.
• Awarded Airmen of the Quarter and dedicated 1300 hours to ensure the safe return of drunk airmen.
• Saved the USAF $4,500 in contracting and professional fees by digitizing and merging weapons and training libraries for the 9th Attack squadron's webpage.

San Juan, Puerto Rico

• Monitored the efficient operation of 10-13 cutting-edge computer classrooms, optimizing hardware and software performance for professors and students alike. Supervised work-study students, ensuring prompt assistance.
• Revamped computer lab operations to optimize user experience and software accessibility, resulting in seamless functionality for all users and improved overall efficiency by 60%.
• Orchestrated formal training sessions for mission-critical system upgrades, earning praise for empowering users to harness advanced functionalities.

Condado, Puerto Rico

• Managed and supported Macintosh/Windows-based computer systems, network servers, call accounts, and Point-of-Sale systems, ensuring seamless operations for the organization. Executed scheduled systems backups for both.
• Attained a 4-star rating for the company through exceptional customer service during an unannounced AAA visit.
• Revamped computer lab operations to optimize user experience and software accessibility, resulting in seamless functionality for all users and improved overall efficiency.

Saint Leo, Florida

End user support for faculty, staff and students both on campus and 26 continuing education centers across continental U.S. (Ranging from San Diego, California to Key West, Florida).Hardware and software analysis of faculty, staff, and student machines.Asset management and liaison between the department and student life.Customer relations and (1) year of.

Master Of Science (M.S.), Cyber Security

Activities and Societies: Omega Nu Lambda

Associate Of Science (As), Air And Space Operations Technology

Bachelor'S Of Science, Computer Science

Activities and Societies: Webmaster of Student Council Webpage Student Council Representative