Network Technician
CurrentData and Fiber Optics Cabling, Cat6, CatA, MMF, SMF, LC and SC Connections in a Data Center EnvironmentEffectively coordinate, interact and perform troubleshooting actions with customers in a Customer Service EnvironmentProviding 24/7/365 service to all customers and vendors in a fast-paced environmentEffectively coordinate with Switch customers, both internal and external, to install, troubleshoot, and test premise equipment including but not limited to:Standard datacenter infrastructure hardware such as PDU's, computers, switches, routers, optics, wireless access points, and other transport equipmentHard drive installation and replacementRAM installation and replacementLayer 1 troubleshooting Create design layout records (D.L.R.) for all installations within a web-based environmentAbility to utilize and navigate various ticketing and project tracking systems (RT, LDC, ServiceNow, Jira, SalesForce)