Jonathan Harris Email & Phone Number

Alpharetta, Georgia, United States

I began working with the Public Safety Team in March of 2019 after being promoted from the Support position within Verint. I am learning so much in this position. My goal setting skills have come front and center in this position, and I am able to set priorities on what needs to get done. Not based on which customer needs help first, but based on priority and a deadline.My current duties in this position are for Quality Assurance for the Public Safety related products (Applications: Insight Center, Instant Recall, Integrations: Motorola Astro, Harris Radio, West Safety).

Alpharetta, Georgia, United States

My duties in this role were to support the V7.8, V11.0, V11.1 SP1, V11.2, and V15.0. This was for the Recording side of our product.This was recording VOIP, TDM, Screen Capture, Encryption, SSL, and Microsoft Server maintenance.I learned so much from this position, both from the product, the Microsoft servers, and my Co-workers. I always put the customer first, and strived to fix their issue no matter how long it took. I quickly became adept at reading complicated system logs after getting into work early on most days, and understanding the flow of the logs.This experience has increased my troubleshooting experience, and capabilities. From this, I also extended one of my most firm workplace belief "If the entire group understands a concept, it makes the group stronger, more capable, and able to handle more complicated issues easier." I sent multiple emails out to my Recording team members on concepts that I found that helped to either read logs, or how to fix a new issue that a customer just encountered. I also sent out emails to customer (that were approvied by the company), on how to read our logs so that they would become enabled to troubleshoot the issue before they contacted us. There were several customers that I worked with that other co-workers disliked working with (due to time demands, and the information that they brought forward), however, I preferred working with these customers. I enabled these customers to the point where they only opened tickets when they got stuck troubleshooting an issue and needed immediate help. Even after I left support, I had these customers asking for me to come back.From this role, I worked towards moving into the Product House sector of Verint so that I could get closer to my career goal of working internally, and working to better the product that I supported. (That being QA, or Dev)I left this position when I was recognized, and promoted into Product House to work with the Public Safety team.

Alpharetta, Georgia, United States

I started working with the GMT Planet product (a product that Verint acquired prior to me beginning my Contract). This was a support role, to help customers with the product. This was a very small team and very demanding. I took a role within the team of managing the test servers that the customers used. My technical skills, ability to pick up complicated concepts easily, and my work ethic were noticed. I stopped working with the GMT planet product as the team needed to be downsized, and I was moved into the Verint Impact 360 Recording support for V11.0 and V11.1 SP1. This was done in December. I began my new position in January of 2015.My 3 month contract was extended to 8 months, and I was brought into Verint as a Full Time position in April of 2015.