Jonathan M. Email & Phone Number

Texas, United States

Provided application and data support services support to configure and enable new systems and capture, migrate and report on application data. Coordinated with IT staff and business peers to translate stakeholders’ business goals into specific deliverables / product artifacts, provided architectural consultation on features or modifications for various products to achieve the company’s corporate strategic goals and directed the technical development and successful rollout of products and features. Built Nintex/SharePoint electronic forms solutions to capture / store / manage data and improve Excel based inspection processes. Included building and designing new SharePoint site pages and lists with various data types, views and calculated fields. Added SharePoint and Power BI reporting dashboards to help summarize data from multiple SharePoint lists to anticipate potential areas of concern.Lead migration processes included management of master data and reference tables and ensuring protection of sensitive data. Designed Power BI dashboards to summarize and dynamically filter litigation data.Worked with data and reporting team to brainstorm and implement visualizations using economic data for the corporate planning team using Snowflake cloud data platform. Enabled better business insights and analysis through visualizations that can more easily show trends. Utilized SurveyMonkey to create surveys and measure customer satisfaction levels with IT services. Used Power BI dashboard to perform analysis on survey data to calculate NPS, CES and CSA scores. Coordinated Information Technology, data privacy risk assessments, cyber security testing and resolution of vendor systems vulnerabilities. Worked with procurement department to review vendor agreements, reconcile licensing costs and negotiate more favorable terms. Implemented projects as a track lead.

Developed and aligned project plans, goals, and budgets, identified resources needed, assigned individual responsibilities, developed methods for measuring results to ensure timely completion, prepared requests for proposals while conducting all necessary vendor meetings and disseminated project status reports/communications to various levels of management and departments.Spearheaded five IT projects (<$1M) that included planning, scheduling and ensuring that they were completed in a strict time frame and within budget. Managed project resources from several departments, maintained budget, monitored progress, resolved blockers, and communicated with kept stakeholder during the entirety of project.

Evaluated business requirements, consulted with staff from various departments and identified areas for the development of technical solutions to automate and improve business processes and data management. Managed new or enhanced systems and data reporting. Completed numerous data and metadata migrations into using Microsoft SQL and SSIS packages including detailed analysis and quality testing. Ran compliance with data quality standards and application of retention policies. Created various data reports as required by clients. Developed e-forms based on business requirements to help improve capture of data. Created user learning and development tools and lead all application training. Worked with clients to understand business requirements, performed data analysis and translated them into technical solutions including integration and synchronization with geolocation system. Created team vision, roadmap and work plan for the upcoming year. Interviewed candidates for employment while functioning as the team lead.

Managed all activities of maintaining a global/enterprise system including managing data migration / data security, quality and integrity, analyzing product performance and redesigned backend as required, developed the product strategy/lifecycle and roadmap, managed prioritization between business impact, worked cross-functionally with technology teams and customers to ensure the timely and quality release of product enhancements.Served as team lead to manage a global system with more than 39 million records and 4,000 global users including activities such as maintaining users, security groups, master data / system tables, designing system reports and creating ad hoc reports, tracking and resolving client issues, providing instructor-led user training, migration of new data, correcting / reconciling data quality issues, and designing/building interfaces, integrations with SAP, and tools. Worked successfully with clients and partners from 38 countries while demonstrating respect for individuals and valuing diverse perspectives in negotiations and conflict. Coordinated business and IT resources for $7 Million project to implement new records management solution across 52 facilities in 38 countries. Developed standardized format for capturing metadata on records across the corporation. Worked with business leader from the business, Law, Controllers, and IT departments. Provided cross-organizational communications through informational sessions/demos for diverse businesses in order to get buy-in for various initiatives. Defined a standardized training strategy and curriculum.Mentored and trained over twenty project team members, stakeholders and consultants on system/business processes, data migrations/cleanups, reporting and system configuration/setup. Managed contractor workers’ work direction, time and attendance timesheets and renewed contracts as needed.