Jonathan Lee Email & Phone Number

Savannah, Georgia, United States

Jesup, Georgia, United States

Clifton Park, New York, United States

Ballston Spa Ny, 12020

Schenectady Ny, 12304

Greet Customer at door, make customer feel safe and secure and understand that they are in best of hands and will get customer back into vehicle as quick as possible. Process vehicle with company and insurance company in charge of repairs; take photos, document all damage related and not, assist in tear down of vehicle to identify all damage and parts that need to be replaced. Confirm information with insurance company representative, order parts, contact customer go over details. Keep customer informed during repair, keep track and update all information on repair to vehicle. Final quality check including test drive of vehicle, delivery vehicle to customer. Close job out with company and insurance company to ensure receive payment required from repair.

Saratoga Springs, Ny

Customer service associates in Automotive work with the customer to decide what needs to be payed attention to on the vehicle, assist with choosing parts for vehicles and describe how parts work and what is wrong with vehicle. Associates handle ordering parts, receiving parts, shipping parts, and inventory assistance. Sears uses Global Automotive resources to train and assist the associates on a regular basis.

Temporary position working on the NY Great Appliance Swap out, received and made phone calls to customers seeting up accounts to be refunded money from NY state, included data entry, paperwork filing, and using phone systems to contact customers.

Ensured lot of 500-1000+ cars was organized and ready for sale day, kept inventory of all cars on lot through computer systems and filling paperwork, contact customers with cars over 90 days old to ensure we can get off lot, ensured smooth operation on sale day by working with my lot workers, supervisors, and managers in a very high paced environment. Due to lack of safety concerns I have resigned my position but would like to work in an environment like this one and would even be willing to work for this company again as the benefits, management, and employees are very freidnly, curteous and hard working which you dont find in many places anymore. I would reccomend this place to anyone.

Aided in helping customers with relations problems between contracting company and current technician company associated with the specific regionCreated process for resolving issues in time period dedicated by contracting company

Using computer based programming in real time kept track of 4 call centers based on reserving ticketmaster and camping accomodatioins. Made statistical spreadsheets to keep track of call volume and staffing needs.

Take phone calls, update customers on locations of technicians, escalated customer related issues, used excel to keep track of calls, call volumes, and customer issues.

Bachelor Of Science (B.S.), Business Administration And Management, General, B+

Activities and Societies: None Currently, Working a full time job at Sears Automotive, running the local village Skate Park on the side.

Computer Science

Currently looking to apply to Adirondak Community College for a business and marketing degree.