CompTIA A+, Network+ and Security+ certified; Systems Administration including Active Directory, Group Policy management, DNS, DHCP, and SCCM; Advanced knowledge of SCCM imaging services, including task sequences, image creation and updates; Assisted in the implementation of SCCM for the district; Designed and implemented MDT to replace aging imaging solution; Provide training to other team members; Migrated the district from perpetual Office licensing to Office 365 and on premise AD to hybrid Azure AD; Proficient in PowerShell and Python for automation of certain tasks; Create and maintain all current documentation for IT services; Administrator of Jamf MDM; Currently designing a workflow to migrate to Intune for all MDM needs; Adobe licensing administrator.

Provided customer service in a high paced sales environment. Prepared customer’s products for delivery, as well as in home installation based on advanced needs along with payment processing. Established firm client relationships and ensured complete satisfaction. Monitored inventory levels on the floor and adjusted accordingly. Basic IT solutions, networking and solutions for PC problems. Also, provided advanced problem solving skills and advised customers as well as co-workers to solutions.