Performed over the phone & Remote troubleshooting business class customers’ consisting of:• Network diagnostics• Operating system diagnostics• Supported multiple platforms (Windows, Apple, Linux(Ubuntu), Android, Iphone & Ipad)• Network Printer Issues• Modem, Router Diagnostics• Virus & Malware removal• Hardware Diagnostics• Setting up Wired and Wireless Networks• Office 365 Administrator

Offer assistance in resolving various hardware and software issues for members.resolve unresolved issues transferred from tier II.help tier II agents resolve issues.Assist with Apple or PC issuesTroubleshoot iphone and Android issues including ipad and tabletsWalk members through system recovery and clean installsRemote help when necessaryTroubleshoot google tv products.Setting up networks and troubleshooting network issues for clients.Remote removal of viruses, Trojans, and worms.Upsell Ant-Virus Software, Printers, Hard-drives, Printers, Keyboards and Mouse.Resolve issues for irate Customers in timely fashion.Setting up networks and troubleshooting network issuesSolve internet connection issues.Educate users on Software and Hardware purchases

Maintained Laptops, Tablet PC’s, Desktop Computers, Casino POS, and other casino electronic equipment onboard major cruise lines and in office. Trained International Cruise Ship International staff on operations and procedures.Troubleshooted and repaired Desktop computers (Hardware/Software)Performed preventative maintenance on end users Maintained Network/ Exchange Server 2003Performed in logistics operationsManaged Help Desk (Solo) for over 20 end users Sites internationally with about 200 end users.

Maintained Laptops, Desktop Computers, Casino POS, and other casino electronic equipment onboard major cruise lines and in office. Internationally dispatched for major repairs. Performed in logistics operationsManaged 24 hour hotline. Supervised 5 Employees in Help Desk Operations.Performed preventative maintenance and service on 96 end users every 6 months Maintained Help Desk Database via Microsoft Access

Transported sick and injured

Checked in departing guest.Managed 5 Ships. Provided customer support when needed.Provided Help Desk Support to resolve internal user concerns with specific applications